**** GT3 Worldwide Action Group Letter to PAG & Dealers ***
Discussion
We have today, filed our GT3 Worldwide Action Group Letter of complaint, to Porsche AG senior management. A separate communication has also concurrently been sent to Porsche sales offices and regional distributors across the globe.
This letter was the culmination of an intense collaborative/consultative approach between 100+ 991 GT3 stakeholders from across the globe via a private forum that was created for this purpose.
The letter seeks to take PAG to task on the issues of communication and fair treatment across regions, in relation to the 991 GT3 "engine rod bolt recall" and the customers it affects. To the best of our knowledge Porsche AG have not at this time consulted the stakeholders directly with regards to these matters!
We hope you will take some time out of your busy schedules to click on the link below and read what has been submitted to dealers and PAG.
We also urge you, as a 991 GT3 "stakeholder", regardless on whether or not you have been a direct part of the GT3 Worldwide Action Group Forum to press upon your supplying dealer the contents of this communication. Your dealer may be aware of the letter and it should help achieve a satisfactory remedy for you. If your dealer hasn't received the letter, please share the DP or sales manager's email address with us and we'll be happy to send it directly.
Thank you for your support.
Sierra Mike & Macca
A full copy of the communication to both dealers and PAG appears here:
http://tinyurl.com/991GT3-PAGletter
A sample below:
This letter was the culmination of an intense collaborative/consultative approach between 100+ 991 GT3 stakeholders from across the globe via a private forum that was created for this purpose.
The letter seeks to take PAG to task on the issues of communication and fair treatment across regions, in relation to the 991 GT3 "engine rod bolt recall" and the customers it affects. To the best of our knowledge Porsche AG have not at this time consulted the stakeholders directly with regards to these matters!
We hope you will take some time out of your busy schedules to click on the link below and read what has been submitted to dealers and PAG.
We also urge you, as a 991 GT3 "stakeholder", regardless on whether or not you have been a direct part of the GT3 Worldwide Action Group Forum to press upon your supplying dealer the contents of this communication. Your dealer may be aware of the letter and it should help achieve a satisfactory remedy for you. If your dealer hasn't received the letter, please share the DP or sales manager's email address with us and we'll be happy to send it directly.
Thank you for your support.
Sierra Mike & Macca
A full copy of the communication to both dealers and PAG appears here:
http://tinyurl.com/991GT3-PAGletter
A sample below:
I would like to offer some clarification on our efforts so far.
1. The reason people have turned to the group is because they're not getting any information of significance from Porsche's regional distributors. The group could not exist if Porsche's customers were satisfied with the way PAG is handling communication and information. Porsche couldn't even keep to its own communication timetable for an update and, when it did come, it was inadequate.
2. With members from all over the world who are supporting this initiative by sharing information and experiences, we have assembled a document archive of correspondence from different regions containing letters and emails.
3. It's clear from correspondence that Porsche AG is coordinating matters centrally albeit some variances according to region.
4. The Compensation Matrix is based on real offers of compensation that Porche's regional distributors have already made in their respective regions. It has been drafted following days of consultation with members who are genuine GT3 stakeholders in a private forum and reflects the feedback offered. Porsche has not only failed to consult with its customers but, having read feedback on forums across the world filled with complaints, has failed to take any action to address those complaints.
5. We accept that the car is priced differently according to region however, following consultation, we agreed to create a simplified matrix rather than an unnecessarily complicated one. Again, this is with the Group's agreement following lengthy discussion and consultation. Bear in mind that the car is cheaper in UAE than the US but the customers in UAE are being offered twice as much than their American counterparts. That said, the car is approaching $400k in China and some members there are not so much concerned about compensation but whether they will have to pay the full price for the car when it's eventually delivered or the recently reduced price by some $50k. This is yet another example of Porsche not communicating with its customers but dictating to them.
6. The numbers in the matrix are based on real numbers. In the US, customers who have paid $170k for the car are receiving the same $2k per month as customers who have a delayed order and placed a deposit of $5k. Taking the $2k as the base compensation for someone who has acted in reliance of receiving the car within a specific time period, we feel that is a generous offer, however that means the figure being offered to customers who have taken delivery are being under compensated. Customers who have paid and taken delivery of the car in Germany are being offered €175 Euros per day which is the figure we have taken for that category of customers worldwide because that is what Porsche is offering its home market. It was Porsche itself which set these parameters.
We are all Porsche enthusiasts and not looking for a confrontation but it's about time Porsche addressed everyone's complaints. We have undertaken exactly what Porsche should have done in the first place; we have consulted with and listened to affected GT3 customers and written to Porsche AG/VW AG accordingly following agreement with the 100+ strong Group regarding the correspondence and compensation. To the contrary, Porsche has chosen not to communicate with or consult its customers but has chosen to dictate to them.
The cost of the car has nothing to do with this matter. It's purely a consumer issue however some seem to take the view that customers' complaints would be more valid if the car was not as expensive. At the end of the day, we'd be over the moon to see the cars back on the road asap and we're all very sure that Porsche's engineering department is working on this around the clock. Porsche builds great cars but unfortunately its customer support does not measure up to that same standard.
1. The reason people have turned to the group is because they're not getting any information of significance from Porsche's regional distributors. The group could not exist if Porsche's customers were satisfied with the way PAG is handling communication and information. Porsche couldn't even keep to its own communication timetable for an update and, when it did come, it was inadequate.
2. With members from all over the world who are supporting this initiative by sharing information and experiences, we have assembled a document archive of correspondence from different regions containing letters and emails.
3. It's clear from correspondence that Porsche AG is coordinating matters centrally albeit some variances according to region.
4. The Compensation Matrix is based on real offers of compensation that Porche's regional distributors have already made in their respective regions. It has been drafted following days of consultation with members who are genuine GT3 stakeholders in a private forum and reflects the feedback offered. Porsche has not only failed to consult with its customers but, having read feedback on forums across the world filled with complaints, has failed to take any action to address those complaints.
5. We accept that the car is priced differently according to region however, following consultation, we agreed to create a simplified matrix rather than an unnecessarily complicated one. Again, this is with the Group's agreement following lengthy discussion and consultation. Bear in mind that the car is cheaper in UAE than the US but the customers in UAE are being offered twice as much than their American counterparts. That said, the car is approaching $400k in China and some members there are not so much concerned about compensation but whether they will have to pay the full price for the car when it's eventually delivered or the recently reduced price by some $50k. This is yet another example of Porsche not communicating with its customers but dictating to them.
6. The numbers in the matrix are based on real numbers. In the US, customers who have paid $170k for the car are receiving the same $2k per month as customers who have a delayed order and placed a deposit of $5k. Taking the $2k as the base compensation for someone who has acted in reliance of receiving the car within a specific time period, we feel that is a generous offer, however that means the figure being offered to customers who have taken delivery are being under compensated. Customers who have paid and taken delivery of the car in Germany are being offered €175 Euros per day which is the figure we have taken for that category of customers worldwide because that is what Porsche is offering its home market. It was Porsche itself which set these parameters.
We are all Porsche enthusiasts and not looking for a confrontation but it's about time Porsche addressed everyone's complaints. We have undertaken exactly what Porsche should have done in the first place; we have consulted with and listened to affected GT3 customers and written to Porsche AG/VW AG accordingly following agreement with the 100+ strong Group regarding the correspondence and compensation. To the contrary, Porsche has chosen not to communicate with or consult its customers but has chosen to dictate to them.
The cost of the car has nothing to do with this matter. It's purely a consumer issue however some seem to take the view that customers' complaints would be more valid if the car was not as expensive. At the end of the day, we'd be over the moon to see the cars back on the road asap and we're all very sure that Porsche's engineering department is working on this around the clock. Porsche builds great cars but unfortunately its customer support does not measure up to that same standard.
rosino said:
SonnyM said:
This in itself is a great achievement with some press covering the debacle... whilst PH and Autocar pretend it's ok to award prizes to a car that is currently not even roadworthyHOW FERRARI SPINS by Chris Harris
I told the blokes here at Jalopnik I was pissed at Ferrari and wanted to tell a few people. They said I could do it here. Stay with me, this might take a while.
I think it started in 2007 when I heard that Ferrari wanted to know which test track we were going to use for Autocar's 599 GTB road test, but in reality the rot had set in many years earlier. Why would it want to know that? "Because," said the man from the Autocar office, "The factory now has to send a test team to the circuit we chose so that they can optimize the car to get the best performance from it." They duly went to the track, tested for a day, crashed the car, went back to the factory to mend the car, returned, tested and then invited us to drive this "standard" 599. They must have been having a laugh.
continues http://jalopnik.com/5760248/how-ferrari-spins
Needless to say, he was banned by Ferrari and therein lies the problem. You've got to respect Chris for his integrity. I don't blame publications for publishing nothing rather than the truth in case the truth comes back to bite them.
It's interesting to note the difference in reaction between the Pistonheads and Rennlist communities posted on their respective forums.
I'd like to say thank you again to everyone who is supporting this initiative. It's been a privilege to witness community spirited and like minded individuals come together and support each other as car enthusiasts who care about what's right. We have members who have selflessly revealed their compensation packages at the risk of losing that package because they think it's right. We've had offers of marketing, secretarial and administrative support. We've also been offered the services of lawyers in the UK as well as attorneys in the US free of charge. We're not looking for a legal fight but for Porsche to act in good faith. Each day more customers ask to join the Group which grows because they've had enough of Porsche's consistent failure to meet its customers' expectations.
We didn't need to start this initiative but it was the right thing to do. I hope everyone benefits from this experience from 991 GT3 customers to Porsche customers for the rest of its range to Porsche itself. I hope Porsche pulls its finger out, does the right thing and listen to its customers. I don't think that's asking too much.
I'd like to say thank you again to everyone who is supporting this initiative. It's been a privilege to witness community spirited and like minded individuals come together and support each other as car enthusiasts who care about what's right. We have members who have selflessly revealed their compensation packages at the risk of losing that package because they think it's right. We've had offers of marketing, secretarial and administrative support. We've also been offered the services of lawyers in the UK as well as attorneys in the US free of charge. We're not looking for a legal fight but for Porsche to act in good faith. Each day more customers ask to join the Group which grows because they've had enough of Porsche's consistent failure to meet its customers' expectations.
We didn't need to start this initiative but it was the right thing to do. I hope everyone benefits from this experience from 991 GT3 customers to Porsche customers for the rest of its range to Porsche itself. I hope Porsche pulls its finger out, does the right thing and listen to its customers. I don't think that's asking too much.
My real name is Sunil Mehra. People who know me also know that I'm principled, have integrity and help others if I can. There are people in this world who make a stand for what's right and make a difference. I try my hardest to be one of those people.
I started this group after giving Porsche enough time to get its house in order. I've read hundreds of posts complaining about how Porsche has conducted itself and the lack of information. The other week, when PCGB missed its self imposed timetable for correspondence, I read about people throwing in the towel and returning cars and withdrawing deposits.
In the interest of full disclosure, I accepted a loan car on the basis that I reserved my right to compensation but have not once asked my dealer of PCGB for compensation. I recognise that my dealer is an independent business who has no say in the matter. PCGB is in the dark as well but they could have handled this better. I was stonewalled in my last conversation with them and haven't bothered them since.
There's no car I would rather drive than a Porsche and I currently own three of them. A 997.2 GT3, a 991 GT3 and a Cayenne Diesel. All of them are great cars. Whilst many of us are longstanding Porsche enthusiasts and customers, it's our enthusiasm for the brand which has been used against us. We've been left in the dark with little to no information of substance. Whilst its customers have acted in good faith, Porsche has not conducted itself in the same manner. We've been passed from dealer to PCGB, PCGB to dealer and vice versa. I don't doubt that Porsche is working around the clock to get the cars back on the road. I don't have an issue with how long this is taking to resolve but I do have an issue with the Company's conduct and treatment of its customers myself included.
As a community of car enthusiasts, Pistonheads brings together many people from many backgrounds and places. We share a passion for cars and driving. Porsche's conduct was openly condemned on this forum till the subject of compensation was brought up. At that point, it's now those customers who are suffering loss/inconvenience who are being condemned by others in the Pistonhead community. Feel free to make comments and retain your anonymity behind a Pistonheads username but, if you're going to criticise people for doing what's right, have the courage to put your real name to your posts or withdraw them. If can't or won't, shame on you.
I stand for what I believe in and I'm making the ffort on this to help other Porsche customers. Porsche needs to stop dictating to its customers and start communicating with them. Not one customer is of any less value than another. Everyone should be treated evenly and fairly. This is not about compensation.
I'm not setting a precedent for other members of the group but, for the avoidance of any doubt as to my motivation, I will donate all of compensation I am offered by Porsche to registered charities. Please feel free to quote this post and cast it in stone.
Sunil Mehra aka Sierra Mike
I started this group after giving Porsche enough time to get its house in order. I've read hundreds of posts complaining about how Porsche has conducted itself and the lack of information. The other week, when PCGB missed its self imposed timetable for correspondence, I read about people throwing in the towel and returning cars and withdrawing deposits.
In the interest of full disclosure, I accepted a loan car on the basis that I reserved my right to compensation but have not once asked my dealer of PCGB for compensation. I recognise that my dealer is an independent business who has no say in the matter. PCGB is in the dark as well but they could have handled this better. I was stonewalled in my last conversation with them and haven't bothered them since.
There's no car I would rather drive than a Porsche and I currently own three of them. A 997.2 GT3, a 991 GT3 and a Cayenne Diesel. All of them are great cars. Whilst many of us are longstanding Porsche enthusiasts and customers, it's our enthusiasm for the brand which has been used against us. We've been left in the dark with little to no information of substance. Whilst its customers have acted in good faith, Porsche has not conducted itself in the same manner. We've been passed from dealer to PCGB, PCGB to dealer and vice versa. I don't doubt that Porsche is working around the clock to get the cars back on the road. I don't have an issue with how long this is taking to resolve but I do have an issue with the Company's conduct and treatment of its customers myself included.
As a community of car enthusiasts, Pistonheads brings together many people from many backgrounds and places. We share a passion for cars and driving. Porsche's conduct was openly condemned on this forum till the subject of compensation was brought up. At that point, it's now those customers who are suffering loss/inconvenience who are being condemned by others in the Pistonhead community. Feel free to make comments and retain your anonymity behind a Pistonheads username but, if you're going to criticise people for doing what's right, have the courage to put your real name to your posts or withdraw them. If can't or won't, shame on you.
I stand for what I believe in and I'm making the ffort on this to help other Porsche customers. Porsche needs to stop dictating to its customers and start communicating with them. Not one customer is of any less value than another. Everyone should be treated evenly and fairly. This is not about compensation.
I'm not setting a precedent for other members of the group but, for the avoidance of any doubt as to my motivation, I will donate all of compensation I am offered by Porsche to registered charities. Please feel free to quote this post and cast it in stone.
Sunil Mehra aka Sierra Mike
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Why Porsche 911 GT3 Owners Are Still Super Pissed Off
At first glance this comes off like a bunch of rich guys who are mad because their toys are broken and want more money. But they kind of have a point, don't they?
If Porsche is going to compensate its owners for the time their GT3s are in the shop — which I say is a stand-up move — shouldn't they do it equally for everyone? And why aren't UK owners getting any compensation at all? That seems strange to me.
We've reached out to Porsche for a comment on this situation. In the meantime, the GT3 was named "World Performance Car of the Year" by a bunch of journalists in New York, and while that's just as meaningless as every award in the automotive world, it is kind of funny since none of the GT3s are driveable at the moment.
http://ow.ly/w86RC
Why Porsche 911 GT3 Owners Are Still Super Pissed Off
At first glance this comes off like a bunch of rich guys who are mad because their toys are broken and want more money. But they kind of have a point, don't they?
If Porsche is going to compensate its owners for the time their GT3s are in the shop — which I say is a stand-up move — shouldn't they do it equally for everyone? And why aren't UK owners getting any compensation at all? That seems strange to me.
We've reached out to Porsche for a comment on this situation. In the meantime, the GT3 was named "World Performance Car of the Year" by a bunch of journalists in New York, and while that's just as meaningless as every award in the automotive world, it is kind of funny since none of the GT3s are driveable at the moment.
http://ow.ly/w86RC
Edited by Sierra Mike on Thursday 24th April 22:38
Translation using Google Chrome:
Within a short time, GT3 owners have come together around the world. The "GT3 Worldwide Action Group" is now demanding uniform Porsche payment and information about when the cars are ready to drive again. Group founder Sunil Mehra writes in a press release: "The lack of information and resistance by the manufacturer has caused much frustration among our members."
When asked by MOTOR-TALK Porsche took the situation position. "(...) The individual markets are subject to specific conditions such as local tax laws, import duties and currency differences on the basis of a generally similar information on the procedure in the compensation of our GT3 customers are our subsidiaries or authorized dealer organizations around the world to select the relevant information in the local market approach to satisfy the customer requirements in the context of the available options well.
Our goal is to do everything we can to bring the GT3 cars that have been produced as quickly as possible back on the road, while minimizing the inconvenience this may have caused to the GT3 owners through this situation. According to these possibilities Porsche centers will continue to speak directly with all of our GT3 customer and look after their interests. "
http://www.motor-talk.de/news/exklusiv-zwei-klasse...
This is the first response we've seen by Porsche on the matter. Typical wordy PR response which, if you can be bothered to read it, means nothing at all other than it comes down to whatever they think will satisfy the customer in that market.
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