Can anybody help please ?
Discussion
Dear All,
I looked in to electrical vehicles at the beginning of the year and my eye caught on Panamera E Hydrid. I have read the description and was rather impressed with 22 miles range. I have rushed to Porsche dealer east London next day to verify what I have read. The sales man was very friendly and confirmed that the facts are difficult to believe but are absolutely true. I do on a average 16 miles a day so this car seemed perfect. Unfortunately the test drive could not be offered to me at the time as the demonstrator they had was ongoing some repair / software updates. I left the showroom very exited expecting for the salesman to call me as soon as demonstrator gets fixed. The phone did not ring so I have called myself for the update. Unfortunately I was told that it might take some time till I could test drive the car reason being that only one technician was qualified to work on the car. The salesman wanted the deal before the end of the month and we agreed that I sign initial agreement to purchase the car but if I am not satisfied following the test drive they will refund all the monies. I was happy with the deal.
Few weeks later I have received the call that finally the car is ready for me to test drive and I can have her for the afternoon returning next morning. When I have arrived it was a brand new E Hydrid waiting for me. The salesman briefed me on how the car works and handed the key. I have immediately noticed the range showing 13 miles. The salesman explained that they didn't have enough time to charge her properly. Ok I thought.
Obviously the driving was good and I have confirmed next morning that I am going ahead with the purchase.
Three months later I have received the call informing me that the car is ready to collect. The car was as I expected. The range showed 14 miles but once again I was told that she has not been charged properly. Ok I thought.
I have left the car on charge over night at home but the range did not go any higher than 14 miles. When I rang the Porsche I was told this is because I am using tree pin domestic socket to charge the vesicle and once the charging station is installed it will be as it suppose to be. Then I have asked our electrician to install commando socket at work with a view to improve the range. Still no luck. I did ring the Porsche again and they explanation they came up with now was that the battery is new and needs to ware in. The charging station got installed few weeks later but the range still remained at average 14 miles. I complained again to Porsche. The car got booked in to get looked at as the service department agreed with the range being too low. They have also said that the range depends on my driving and if they reset the computer it will show the full claimed 22 miles. The car got returned with no improvement on the range. The technician returning the car said they are looking in to this for me and will be in touch shortly. I did not hear from them for a week so called myself. The service manager advised that they are still looking in to this and they are due another E Hydrid with the same problem. Two weeks later I have received a call from the service with a message that their sales manager is going to call me. He rang me today and at the end of quite long conversation said that the car has no faults and he can not assist me any further!!!!!!
ANY IDEAS HOW TO ESCALATE THIS FURTHER ? ANY ADVICE AT ALL WOULD BE MUCH APPRECIATED
I looked in to electrical vehicles at the beginning of the year and my eye caught on Panamera E Hydrid. I have read the description and was rather impressed with 22 miles range. I have rushed to Porsche dealer east London next day to verify what I have read. The sales man was very friendly and confirmed that the facts are difficult to believe but are absolutely true. I do on a average 16 miles a day so this car seemed perfect. Unfortunately the test drive could not be offered to me at the time as the demonstrator they had was ongoing some repair / software updates. I left the showroom very exited expecting for the salesman to call me as soon as demonstrator gets fixed. The phone did not ring so I have called myself for the update. Unfortunately I was told that it might take some time till I could test drive the car reason being that only one technician was qualified to work on the car. The salesman wanted the deal before the end of the month and we agreed that I sign initial agreement to purchase the car but if I am not satisfied following the test drive they will refund all the monies. I was happy with the deal.
Few weeks later I have received the call that finally the car is ready for me to test drive and I can have her for the afternoon returning next morning. When I have arrived it was a brand new E Hydrid waiting for me. The salesman briefed me on how the car works and handed the key. I have immediately noticed the range showing 13 miles. The salesman explained that they didn't have enough time to charge her properly. Ok I thought.
Obviously the driving was good and I have confirmed next morning that I am going ahead with the purchase.
Three months later I have received the call informing me that the car is ready to collect. The car was as I expected. The range showed 14 miles but once again I was told that she has not been charged properly. Ok I thought.
I have left the car on charge over night at home but the range did not go any higher than 14 miles. When I rang the Porsche I was told this is because I am using tree pin domestic socket to charge the vesicle and once the charging station is installed it will be as it suppose to be. Then I have asked our electrician to install commando socket at work with a view to improve the range. Still no luck. I did ring the Porsche again and they explanation they came up with now was that the battery is new and needs to ware in. The charging station got installed few weeks later but the range still remained at average 14 miles. I complained again to Porsche. The car got booked in to get looked at as the service department agreed with the range being too low. They have also said that the range depends on my driving and if they reset the computer it will show the full claimed 22 miles. The car got returned with no improvement on the range. The technician returning the car said they are looking in to this for me and will be in touch shortly. I did not hear from them for a week so called myself. The service manager advised that they are still looking in to this and they are due another E Hydrid with the same problem. Two weeks later I have received a call from the service with a message that their sales manager is going to call me. He rang me today and at the end of quite long conversation said that the car has no faults and he can not assist me any further!!!!!!
ANY IDEAS HOW TO ESCALATE THIS FURTHER ? ANY ADVICE AT ALL WOULD BE MUCH APPRECIATED
Thank you for all your thoughts and the replies. I understand that their brochure would state the maximum range. I would expect as any other car once it is fully charges the display would show maximum range of 22 miles or close, lets say 21 or 20 and then depending on my driving I might be only achieving 12 miles. This is understandable. But now I have never seen more than 16 miles on the range display and on top of it the Porsche been finding all different reasons why it is what it is for past 6 months not even once mentioning that 14 miles is about right till yesterday. On to of that they agreed that the range is too low and even took a car in for a day to check it out. I was told the computer will be re set. The car has been returned to me with technician comments that they couldn't sort this out but still investigating and will rectify. Again not even a hint that this is normal range
I feel like I have been treated same as would be treated at a second hand car dealers on the court yard. I was told everything what I wanted to hear till they had my monies and now they can not assist me any further.
I feel like I have been treated same as would be treated at a second hand car dealers on the court yard. I was told everything what I wanted to hear till they had my monies and now they can not assist me any further.
Thank you, You are making a valid point. The indicator shows on average 14 miles range but in real driving the car does approximately 10 miles. This is completely understandable and I am happy with it.
The fact I am most annoyed about that the Porsche did not said even once during the last 6 months that what I am achieving is maybe right. They have been coming up with all different excuses why the range is 14 miles and all along were assuring me that it will get sorted. I did ask on number of accession before the purchase if the claimed range is correct and that I need 16 miles a day to justify spending the monies on E Hydrid. Once again the assurance were loud and clear.
Any ideas how can I escalate this further ?
The fact I am most annoyed about that the Porsche did not said even once during the last 6 months that what I am achieving is maybe right. They have been coming up with all different excuses why the range is 14 miles and all along were assuring me that it will get sorted. I did ask on number of accession before the purchase if the claimed range is correct and that I need 16 miles a day to justify spending the monies on E Hydrid. Once again the assurance were loud and clear.
Any ideas how can I escalate this further ?
Some very interesting comments. Thank you.
I regret to say that quite many of you are missing the point here. It is not about the cost of the car or that I can not afford to buy the petrol. This is about that I have been mislead and lied to for six months by a main dealer while I specifically asked that I need the car to do approximately 16 miles a day on electric only mode. The Porsche east London each and every time was coming up with different excuse why the range is low for last six months but not even once said that this is kind of average to see 14 miles on the clock. I feel like I spent 100k on something what is very different to the described.
The whole issue is that the main dealer is able to say anything to take ones money and then just say live with it as we can not assist you any further.
Or this is norm now as we are in 21 st century ?!?!
I regret to say that quite many of you are missing the point here. It is not about the cost of the car or that I can not afford to buy the petrol. This is about that I have been mislead and lied to for six months by a main dealer while I specifically asked that I need the car to do approximately 16 miles a day on electric only mode. The Porsche east London each and every time was coming up with different excuse why the range is low for last six months but not even once said that this is kind of average to see 14 miles on the clock. I feel like I spent 100k on something what is very different to the described.
The whole issue is that the main dealer is able to say anything to take ones money and then just say live with it as we can not assist you any further.
Or this is norm now as we are in 21 st century ?!?!
Gassing Station | Porsche General | Top of Page | What's New | My Stuff