Thoughts on Warranty Claim Needed
Discussion
Hello all,
I am after your valuable insight and experience if i may. I bought a C2S 997 gen2 from Porsche newcastle 2 months ago, i noticed that the rear light clusters were prone to condensation within the first few days and sent my local OPC (Leicester) a pic of it misting. They went to porsche for the warranty claim but it got refused as there was apparently not enough water for it to be deemed enough.
As the weather has got damper its got worse and i have just sent them the below picture.
The service manager at Porsche Leicester came back with the following response;
"Having taken a look at the images this would not unfortunately be a warranty covered issue as the likely hood is that the
Failure will be caused by a gradual deterioration rather than a sudden failure.
This means it is wear and tear which is not covered on the Porsche extended warranty.
I am happy to order a lamp and fit it for you but this would be chargeable."
I think that takes the proverbial personally, how is a light cluster subject to wear and tear? This is my first warranty dealing with Porsche and i am pretty unimpressed, is this usual for them, am i being unfair with the claim? Any thoughts greatly appreciated.
Charlie
I am after your valuable insight and experience if i may. I bought a C2S 997 gen2 from Porsche newcastle 2 months ago, i noticed that the rear light clusters were prone to condensation within the first few days and sent my local OPC (Leicester) a pic of it misting. They went to porsche for the warranty claim but it got refused as there was apparently not enough water for it to be deemed enough.
As the weather has got damper its got worse and i have just sent them the below picture.
The service manager at Porsche Leicester came back with the following response;
"Having taken a look at the images this would not unfortunately be a warranty covered issue as the likely hood is that the
Failure will be caused by a gradual deterioration rather than a sudden failure.
This means it is wear and tear which is not covered on the Porsche extended warranty.
I am happy to order a lamp and fit it for you but this would be chargeable."
I think that takes the proverbial personally, how is a light cluster subject to wear and tear? This is my first warranty dealing with Porsche and i am pretty unimpressed, is this usual for them, am i being unfair with the claim? Any thoughts greatly appreciated.
Charlie
Thanks all for your replies, good to know the consensus is I'm in the right here.
Since posting Leicester have told me to go back to the dealer I purchase it from as it should have been sorted by them prepurchase. I have dropped Newcastle a message and wait to hear, however I can guarentee Leicester have not approached Porsche with the new pics as they responded to me within 20 minutes of my email.
One way or another I will get it sorted, it should not be this hard though, they are making Leicester Audi look like saints so far based on my previous experience.
Since posting Leicester have told me to go back to the dealer I purchase it from as it should have been sorted by them prepurchase. I have dropped Newcastle a message and wait to hear, however I can guarentee Leicester have not approached Porsche with the new pics as they responded to me within 20 minutes of my email.
One way or another I will get it sorted, it should not be this hard though, they are making Leicester Audi look like saints so far based on my previous experience.
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