What would you do...
Discussion
... if after quoting (in an e-mail) for major service + sparks + brake fluids, and taking the car in last week, the OPC called to say that they had given you the wrong prices and it was going to be £500 more than they quoted?
If I did that to my customers I'd be told where to go in no uncertain terms!
So do I hold them to the quote? If so will they cut corners or "find" more work to make up the margin? Am I opening up a can of worms? Or can they just refuse to do the work and give me the car back?
Or should I try to reach a compromise? If so, what?
Just interested in your thoughts.
If I did that to my customers I'd be told where to go in no uncertain terms!
So do I hold them to the quote? If so will they cut corners or "find" more work to make up the margin? Am I opening up a can of worms? Or can they just refuse to do the work and give me the car back?
Or should I try to reach a compromise? If so, what?
Just interested in your thoughts.
ooid said:
Sorry forget to ask, are you their regular customer? In my experience, twice, once at OPC and once at my indy, there were extra works needed after the original quote, between 200-300 GBP. They both honored the first quotes and did not charge me extra since I'm a regular customer, lol.
Yes, regular customer, have 3 porkers that they service. OK, update. I am quick to complain when it doesn't go well, so should praise when it does.
I emailed to say that they should honour their quote as they have accepted the car in for the work, and they e-mailed back to say that they would. So they have now undertaken the work, and found a few little problems that were covered under the existing warranty and fixed those too, and I pick her up in the morning.
So praise to OPC Chester - they have done the right thing, and in the process have made me happy and increased my loyalty towards them. A rare event these days, but very welcome.
I emailed to say that they should honour their quote as they have accepted the car in for the work, and they e-mailed back to say that they would. So they have now undertaken the work, and found a few little problems that were covered under the existing warranty and fixed those too, and I pick her up in the morning.
So praise to OPC Chester - they have done the right thing, and in the process have made me happy and increased my loyalty towards them. A rare event these days, but very welcome.
ARTiSAN1066 said:
Good news that the OPC honoured the quote eventually however as a regular customer they should have offered to do this at the start. They were clearly trying to see if you'd go for the £500 increase .....
Yes, that crossed my mind too. It would have been better had they not asked me for it, but on the other hand at least they did swallow the cost in the end, and I have to say, they made a lovely job of it too. The car went like a train after the service! Gassing Station | Porsche General | Top of Page | What's New | My Stuff