Nissan / Renault + Vauxhall
Discussion
My work vehicle is a Nissan primastar , it is 40 months old with 56k on the clock , it has full dealer history. 3 weeks ago it started to run flat. I took it to a local inipendant garage ( he is time served at Vauxhall main dealer and worked there for 30 years ) I have a failed injector that is seized in place - using a main dealer puller and soaking injector in release agent every day for a week. the top of injector has pulled off. the fact the injector has seized in is a design fault and fairly common on these vehicles, the fix is front end of body off and removal of head and machine out - very expensive. Should Nissan do something as a good will gesture?
peter
peter
The puller he used was from a Vauxhall main dealer, he has used the same puller many many times, and extracts about 80% of times. When you google this problem it appears it happens to hundreds of these type vans e very year. On the earlier 1.9 engines a modification of drainage channels was used, no such thing on the 2 ltr engines.
I Have spoken to nissan, I have to get the vehicle to a main dealer who will send an engineers report to nissan and they will decide if a gesture of good will be made.
When speaking to customer care, they will not deny there is an issue with this type of breakdown. Problem is it.s going to cost about £ 80 to get the van to a main dealer then a further £88 for an assessment then if nissan will not contribute anything , do I get the main dealer to carry out the repair ( at an extortionate price) or spend another £80 to get it back to an independant this total of 2x £80 + £88 for assessment = £248 could have gone towards repair.?
peter
I Have spoken to nissan, I have to get the vehicle to a main dealer who will send an engineers report to nissan and they will decide if a gesture of good will be made.
When speaking to customer care, they will not deny there is an issue with this type of breakdown. Problem is it.s going to cost about £ 80 to get the van to a main dealer then a further £88 for an assessment then if nissan will not contribute anything , do I get the main dealer to carry out the repair ( at an extortionate price) or spend another £80 to get it back to an independant this total of 2x £80 + £88 for assessment = £248 could have gone towards repair.?
peter
finally got an answer from nissan today. Because an injector is broken I need a new engine, nissan will pay 75% of parts and 30% of labour ( must be a main dealer ) leaving me with a bill of £4900. How the f~@k can people design an engine that you cannot replace an injector. All the mechanics at the main dealer told me if an injector fails its a new engine because they will use a 4lb hammer and 12" cold chisel to remove it thus wrecking the engine.
gutted
peter
gutted
peter
EY ARE LE
Fortunately I took advantage of nissans 0% finance over 3 years when I baught the van, even though I no longer have the finance ( paid off last year ) I have spoke to nissan finance about selling me an inferior product, under the SUPPLY OF GOODS IMPLIED TERMS ACT OF 1973 they are legally bound to fight my corner, Also spoke to a couple of solicitors who agree that I have a claim as I could not in any way have prevented this from happening and that in the 21st century a failed injector should not need an engine replacement.,
peter
stevieturbo said:
What complete and utter nonsense. Only a complete idiot would take to it with a hammer and chisel. And an even bigger idiot would suggest you need a new engine.
So read the post I made above where people can repair this relatively easily, and no lump hammers, chisels or new engines.
I have spoken to these guys this morning. (http://www.apautodiagnostics.com/injector-removal-service ) 98% sure he can remove it in situ if its the other 2% he can drill it out on site.So read the post I made above where people can repair this relatively easily, and no lump hammers, chisels or new engines.
Fortunately I took advantage of nissans 0% finance over 3 years when I baught the van, even though I no longer have the finance ( paid off last year ) I have spoke to nissan finance about selling me an inferior product, under the SUPPLY OF GOODS IMPLIED TERMS ACT OF 1973 they are legally bound to fight my corner, Also spoke to a couple of solicitors who agree that I have a claim as I could not in any way have prevented this from happening and that in the 21st century a failed injector should not need an engine replacement.,
peter
I recieved a letter from nissan finace on saturday morning stating their concern over this issue and would be pushing for a fair outcome. Also on saturday morning I found the email adress for James Wright the MD of nissan UK and sent a polite email breifly explaning the facts and asking for some answers as to why in the 21st century a new engine is required for a failed injector. Got a reply from him this morning and he has said he will ask customer relations about my claims.
RESULT - at 3.30 this afternoon nissan phoned me with a revised offer ---- a new engine to be fitted and they will cover 100% of the parts and labour costs.
Restored my faith in manufacturers.
peter
RESULT - at 3.30 this afternoon nissan phoned me with a revised offer ---- a new engine to be fitted and they will cover 100% of the parts and labour costs.
Restored my faith in manufacturers.
peter
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