Dealer scratched my car

[matrignano]

My dearly beloved AM dealer scratched my car while it was in for a service.
There is also a smaller scratch which is not captured in the below (crap, sorry!) pic.
http://thumbsnap.com/sc/G96WbloC.jpg

Dealer is offering to "smart" repair it.
I expect the whole bumper to be repainted given the size of the scratched area.

Who's being unreasonable?

[matrignano]

Thanks. Will tell them to do one!

Can't believe it was ok to send the car out with such a massive scratch which was not in their hand in notes!

[matrignano]

Nope the dealer sent the car back to me in that state!
Luckily I noticed immediately when it was dropped off.

Stupidly I kept my car and returned the loan car, instead of sending the delivery guy back with my car to get it fixed.

When I spoke to the Service department today to tell them it's not acceptable that they didn't even spot it and sent it back with a huge scratch, response I got was basically "st happens".

I've had no ends of trouble with this dealer, and am tired of dealing with the service manager who always tries to rip me off.
Time to speak to the Dealer Principal!

[matrignano]

Big Ry said:

Just think about all the times that dealers have tried to have us over, what with things that "might" not need doing at that point, but "sir, they will need doing before the next service so should be done now". They're quick enough to try and justify taking money out of our pockets.

I'm sorry but if I took a car to a dealer (any car that is) and whilst there it was damaged, then I wouldn't care who, how or anything else, I want it fixed and fixed properly. Lets put it this way.....if the dealer had lent you a car for the weekend and you returned it with that damage on, you can bet you arse they wouldn't be talking about smart repairs, that would be a bodyshop thing all day long in their eyes.

The fact that they didn't even own up to doing it would just strengthen my resolve to make them spray it.

You bend it you mend it has always been my motto

Edited by Big Ry on Friday 6th May 11:55

Along these lines, I can offer you the following gems from the same AM Dealer:
- Oil leak from front chest and separator, £3,000 to fix
This is a known issue which I got fixed by a friendly garage with a new £1.27 O-ring
- Handbrake lever had come off, asked £630 to replace handbrake unit
Friendly garage glued it back in place FOC
- ABS wheel speed sensor wiring split, asked £655 to fix
Got a quote of £226.88 from another dealer, AM happily matched it (1/3 of their original quote!)

[matrignano]

I am wondering that myself Phil...

[matrignano]

I have been patient with them but never allowed them to rip me off. I have always beaten them down on price, used other dealers/indies on stuff like brakes, and refused to let them do work which I thought was misdiagnosed.
I did waste a lot of time and sweat, though, that I did.

The dealer is in Central London...