BMW auc warranty problem
Discussion
Hi, I have a 2007 5 series bought from BMW last year, it's still under their auc warranty. The powered boot lid has failed, the strut has come away from the main body of the car. A pretty minor repair I thought, as the mechanism still works fine. The dealer is. Telling me that it is not covered by warranty, as it's caused by corrosion which is not covered. Cost of repair - £1500!
Needless to say I'm very disappointed. The car is still with. Them, no further action taken yet. Does anyone have any advise or experience of this?
Many thanks, J.
Needless to say I'm very disappointed. The car is still with. Them, no further action taken yet. Does anyone have any advise or experience of this?
Many thanks, J.
I just called customer service, on the advice of the dealer, but they said it was a waste of time, they won't overrule the dealers opinion. Also the 12 yr anti corrosion only covers external bodywork. So that's the end of the line for me via the dealer, not really sure if I can do anything more except collect the car.
J.
J.
Update - the dealer customer service manager made another request to BMW, possibly via his regional manager, after I wrote a detailed email expressing my dissatisfaction, and they have now agreed to meet all the costs and carry out the repair.
Shout out to David at Spire BMW Ruislip.
J.
Shout out to David at Spire BMW Ruislip.
J.
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