Utterly Rubbish Customer Service

[zebede]

Well this should say it all.....

In 6 weeks absolutely no contact at all from anyone at BMW

Proved by Insurance independent to be a fault with the car......

[zebede]

Wiring to the cas module defective

No idea where it is, got paid out, cost me a lot as no gap insurance

Worried me that the insurance guy said 'you'd be surprised how common this is!'

[zebede]

Just about but the values have dropped so much it's silly

My point is however I would've expected at least a callback especially considering it was financed through them

[zebede]

Vee said:

If the insurance paid out enough to put you back in pretty much the same car how has it cost you a lot ?
Some hassle whilst being without a car and some forms to fill in.

It would have been nice for BMW UK to get in touch to say sorry and with perhaps a small goodwill gesture but you're acting as if you're entitled to a lot more.

You've read the story of the woman sueing for a lifetime supply of Kit Kat because the one she bought had no wafer in it ?

st happens, no one intends it to and most importantly I assume no one was hurt.

Edited by Vee on Saturday 13th February 08:50

Where I come from 6 grand is a fair chunk of cash to lose between payout and what was owed in finance - perhaps you're richer than I

[zebede]

You need to settle finance before even thinking of another car, the insurance company pay finance co with the owner settling the difference directly to finance company- you then get a discharge letter absolving you on any further liability

[zebede]

Monkeylegend said:

Have you replaced it with another of the same?

Hah you must be joking, I'd rather stick pins in my eyes

[zebede]

Car was purchased in april 15 and was 3 weeks past being 12 months old so no new for old either

I'm off to buy a panamera or cayenne as they seem to be non flammable......