AUC 335i Rejected!!
Discussion
Well, after 5 weeks in their workshop I have (reluctantly) today written to BMW to formally reject my car, having owned it for less than 3 months! It is/was a ’12 plate LCI 335i DCT.
After the first week of purchase I contacted the salesman to let him know the car had developed a strange rattle which started on the drive home, he said it was a shame and that I should get the car booked into my local BMW for them to check out, it’s under 1 year AUC warranty.
I did that and they couldn’t diagnose anything, but since then the issues seem to have unravelled to the stage I now find myself in; car broke down 5 weeks ago showing an engine fault, ended up being low loadered into BMW and told that my car has an underlying engine fault. The car residing in the workshop since then having had various software updates, new controller units and still it won’t work! I’m told it’s the main engine management system that has failed.
Obviously I do not want to be in this unfortunate situation however it’s been me doing all the chasing, and after several false dawns I received a telephone call yesterday from my local BMW saying ‘it’s not good news’ and essentially they are still unable to affect a repair to my car, I have now formally written to reject the car.
Gutted really, it’s a great car (when it’s working!!) and I suspect they will say they should be given the opportunity to repair, but after 5 weeks I’m fed up and this seems to be the sensible option, could be a jinxed car / what happens when it’s out of the years AUC warranty and more problems etc etc…I don’t want to be stung at a later date.
Am I being unreasonable, and has anyone experienced anything similar?
Link to the car http://www.pistonheads.com/gassing/topic.asp?h=0&a... halfway down page
Cheers
After the first week of purchase I contacted the salesman to let him know the car had developed a strange rattle which started on the drive home, he said it was a shame and that I should get the car booked into my local BMW for them to check out, it’s under 1 year AUC warranty.
I did that and they couldn’t diagnose anything, but since then the issues seem to have unravelled to the stage I now find myself in; car broke down 5 weeks ago showing an engine fault, ended up being low loadered into BMW and told that my car has an underlying engine fault. The car residing in the workshop since then having had various software updates, new controller units and still it won’t work! I’m told it’s the main engine management system that has failed.
Obviously I do not want to be in this unfortunate situation however it’s been me doing all the chasing, and after several false dawns I received a telephone call yesterday from my local BMW saying ‘it’s not good news’ and essentially they are still unable to affect a repair to my car, I have now formally written to reject the car.
Gutted really, it’s a great car (when it’s working!!) and I suspect they will say they should be given the opportunity to repair, but after 5 weeks I’m fed up and this seems to be the sensible option, could be a jinxed car / what happens when it’s out of the years AUC warranty and more problems etc etc…I don’t want to be stung at a later date.
Am I being unreasonable, and has anyone experienced anything similar?
Link to the car http://www.pistonheads.com/gassing/topic.asp?h=0&a... halfway down page
Cheers
Edited by BroadWay81 on Friday 24th June 17:41
It's D Day on Friday, 14 days after the 'I would like a full refund email' was sent! The car is still in my local bmw, unable to be fixed after 6 weeks with an underlying engine issue - they have managed to get it running but it's still a bit 'lumpy'. The last email from the bmw dealer I purchased from (not my local dealer) was asking 'what financial incentive' I would accept to keep the car once fixed...
Updates to follow
Updates to follow
Just to update this thread, and bring closure...
A refund secured and the selling BMW dealership are collecting the car from my local BMW dealership. It took a bit of persuasion, especially when they wanted to charge me HMRC mileage rate for the miles I did manage whilst the car was working!!
So put this down as a very sorry experience, but the silver lining is I got my money back.
Apparently the car is up and running (after 7 weeks)...so no doubt it will be appearing on the AUC website anytime soon....hopefully the next buyer will get a better experience. During this episode I did find out the car had some major warranty work carried out and was actually a BMW / press car, so no smoke without fire
All I need now is a replacement, there's not many e92 335i around with the spec I'd like, so considering a 435i but that's another thread for another day
A refund secured and the selling BMW dealership are collecting the car from my local BMW dealership. It took a bit of persuasion, especially when they wanted to charge me HMRC mileage rate for the miles I did manage whilst the car was working!!
So put this down as a very sorry experience, but the silver lining is I got my money back.
Apparently the car is up and running (after 7 weeks)...so no doubt it will be appearing on the AUC website anytime soon....hopefully the next buyer will get a better experience. During this episode I did find out the car had some major warranty work carried out and was actually a BMW / press car, so no smoke without fire
All I need now is a replacement, there's not many e92 335i around with the spec I'd like, so considering a 435i but that's another thread for another day
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