Ducati 1299 problems
Discussion
Just mentioning to guys who own or want a Pani 1299.
I am a year into the ownership of the Ducati 1299 I have covered 3000Km in the last 12 months, having read on the Ducati forums that some guys are having issues I was hoping to miss a problem child.
I dont ride hard or abuse the bike as its a bit of a handful in my novice hands.
On Xmas day my engine check light came on, and the quichshifter stopped working, I reset the thing and set of, then the issue got worse and the throttle started hunting. I stopped and in the menu removed the QS option, and went home, on the way home all lights on and engine warning lights as well as QS error came up.
Then for no reason I see some pixel issue with my dash display.
Very disappointing for a premium bike IMO.
so guys who are hoping to get a new Ducati with all Bosh electronics be aware the Ducati electric gremlins still exist.
I am a year into the ownership of the Ducati 1299 I have covered 3000Km in the last 12 months, having read on the Ducati forums that some guys are having issues I was hoping to miss a problem child.
I dont ride hard or abuse the bike as its a bit of a handful in my novice hands.
On Xmas day my engine check light came on, and the quichshifter stopped working, I reset the thing and set of, then the issue got worse and the throttle started hunting. I stopped and in the menu removed the QS option, and went home, on the way home all lights on and engine warning lights as well as QS error came up.
Then for no reason I see some pixel issue with my dash display.
Very disappointing for a premium bike IMO.
so guys who are hoping to get a new Ducati with all Bosh electronics be aware the Ducati electric gremlins still exist.
Gavia said:
But they look gorgeous so everyone should aspire to one even if they don't work.
On a more helpful note, does it need to be in race mode with the quickshifter turned off? Have you tried other modes? Not that it resolves the problem, but might make it slightly safer to ride.
I have switched the quickshifter mode to off, in the menu but the fault code still kicks up a code that shows rather alarming warning lamps, so i have decided not to ride it until the dealer has diagnosed the issue.On a more helpful note, does it need to be in race mode with the quickshifter turned off? Have you tried other modes? Not that it resolves the problem, but might make it slightly safer to ride.
Problem is that they are far away and sending a AA truck to collect it, Im not happy but only glad its still under dealer warranty and yes as said they are very easy on the eye. I have always wanted a ducati superbike and went for this at my age (and a time I should be saving for pension)
In the past i had a older R1 and a Blade rode them like they were stolen left them in the rain and just did routine maintenance not a problem from either of them ....The Panigale' well Im not the only kid on the block with issues
graeme4130 said:
Greg Vos said:
Gavia said:
But they look gorgeous so everyone should aspire to one even if they don't work.
On a more helpful note, does it need to be in race mode with the quickshifter turned off? Have you tried other modes? Not that it resolves the problem, but might make it slightly safer to ride.
I have switched the quickshifter mode to off, in the menu but the fault code still kicks up a code that shows rather alarming warning lamps, so i have decided not to ride it until the dealer has diagnosed the issue.On a more helpful note, does it need to be in race mode with the quickshifter turned off? Have you tried other modes? Not that it resolves the problem, but might make it slightly safer to ride.
Problem is that they are far away and sending a AA truck to collect it, Im not happy but only glad its still under dealer warranty and yes as said they are very easy on the eye. I have always wanted a ducati superbike and went for this at my age (and a time I should be saving for pension)
In the past i had a older R1 and a Blade rode them like they were stolen left them in the rain and just did routine maintenance not a problem from either of them ....The Panigale' well Im not the only kid on the block with issues
As you say, it's covered by warranty, so just throw it back at the dealer and get them to sort it.
Out of interest, and as said above, why would you have it in race mode on the road,if, as per your own admission, you have novice hands ?
Most of the electronics are set up to be much more friendly in the lower modes, and it may be that the QS doesn't like being used at a leisurely pace, when it's set to work on full bore race style shifts
I'm no expert on these things, but I ran an 899 for 3k miles, and didn't have a single issue with it, other than I found the QS didn't want to work as it should at anything less than high RPM and a nearly wide open throttle
Still, the 1299's a lovely bike, and I reckon I could live with the odd problem on it just to look at it and hear the noise they make
When it idles and you toggle through the modes you can even hear the beast change its tone from sport to race, I rode it for 2000km before having the raisins to give it max power, and my god it seems to have that.... now I s
t myself on every outing 
The thing with the Aston was genuine?
Seems your not familiar with good service, and are not in a position to demand it?
Just for the record a year ago a AM driver needed an Engine (v12) it was prepared in the U.K and sent here installed in 4 days.
Why is it when it comes to motorbikes we have such bad service? And it seems all simply accept it, can dealers not fly in parts ad hoc ? Can they not do a bit of overtime ? now and again?
Can bike dealers not perform like normal business or companies have to?
Imagine you owned a standby genset business and you sold it to a hospital, could it be broken or out of service for a month?
Why can these companies sort problems out fast? yet Ducati who are supposed to be a premium dealer need 5-8 weeks?
Not sure I will be supporting the brand ever again that is for sure
Seems your not familiar with good service, and are not in a position to demand it?
Just for the record a year ago a AM driver needed an Engine (v12) it was prepared in the U.K and sent here installed in 4 days.
Why is it when it comes to motorbikes we have such bad service? And it seems all simply accept it, can dealers not fly in parts ad hoc ? Can they not do a bit of overtime ? now and again?
Can bike dealers not perform like normal business or companies have to?
Imagine you owned a standby genset business and you sold it to a hospital, could it be broken or out of service for a month?
Why can these companies sort problems out fast? yet Ducati who are supposed to be a premium dealer need 5-8 weeks?
Not sure I will be supporting the brand ever again that is for sure
Steve that email was sent to all at rabdburg?
I apologise if the mail upsets some, I really am at wits end with Ducati SA, it may be a nice place to meet and chew the fat up in JHB?
But for us in Cape Town .... service is a issue.
Even when it comes to dealing with them it's very casual, it's like ok let's see if we can do this chap a favour.
If you want anything from them first pay then they have to courier goods ... I won't even go into the frustrations in getting a radiator guard for this thing.
In short I feel Ducati service is lacking in the Cape and am happy if you guys up North get better service, but for me this is the last Ducati.
I may mention that in purchasing the bike I was assured by the sales people that they would have opened a dealer in the Cape by mid last year? Now when asked about that all I hear is they cannot find suitable premises?
Maybe I'm looking for to much by asking for some solid feedback from the official dealer on what and where my bike is? Or when I could expect it back?
But yes I could have scribed a beautiful mail, on the back foot begging, I suppose it's immature to think one of the service people could drop me an email keeping me informed assuring me parts are on order and that they are serious about fixing it. Let alone simply telling me what went wrong with it and why, even a humble Toyota dealer does that with clients.
All clients want is feedback miracles we don't expect.
I apologise if the mail upsets some, I really am at wits end with Ducati SA, it may be a nice place to meet and chew the fat up in JHB?
But for us in Cape Town .... service is a issue.
Even when it comes to dealing with them it's very casual, it's like ok let's see if we can do this chap a favour.
If you want anything from them first pay then they have to courier goods ... I won't even go into the frustrations in getting a radiator guard for this thing.
In short I feel Ducati service is lacking in the Cape and am happy if you guys up North get better service, but for me this is the last Ducati.
I may mention that in purchasing the bike I was assured by the sales people that they would have opened a dealer in the Cape by mid last year? Now when asked about that all I hear is they cannot find suitable premises?
Maybe I'm looking for to much by asking for some solid feedback from the official dealer on what and where my bike is? Or when I could expect it back?
But yes I could have scribed a beautiful mail, on the back foot begging, I suppose it's immature to think one of the service people could drop me an email keeping me informed assuring me parts are on order and that they are serious about fixing it. Let alone simply telling me what went wrong with it and why, even a humble Toyota dealer does that with clients.
All clients want is feedback miracles we don't expect.
I agree with all of you, but guys this was not the first mail? I have called by phone and have been assured a person will call me back to confirm what is wrong and a plan of action going forward, how many calls does one need to make?
They were going to let me know if parts are on the way because Ducati SA do not carry any parts it seems? They know the QS system is giving trouble on a few bikes, one would think they would carry that part?
So now I'm seen as unreasonable ? Imagine if I was a man with only this bike as transport, and then imagine if I had to get to work with it?
Is a month with no transport ....and no comment from the dealer supposed to be seen as normal.
I am humbled that you will all be this patient if you were in my shoes, ... but then you guys have reliable public transport infrastructure.
They were going to let me know if parts are on the way because Ducati SA do not carry any parts it seems? They know the QS system is giving trouble on a few bikes, one would think they would carry that part?
So now I'm seen as unreasonable ? Imagine if I was a man with only this bike as transport, and then imagine if I had to get to work with it?
Is a month with no transport ....and no comment from the dealer supposed to be seen as normal.
I am humbled that you will all be this patient if you were in my shoes, ... but then you guys have reliable public transport infrastructure.
The issue?
1) I have not had a call from Ducati SA confirming that they have isolated the issue causing the warning lamps
2) They have not committed to a warranty claim, or advised if I even have a claim?
3) I never received a service book with my bike (I am the first title holder) the local dealer never asked to stamp it at the 600m service?? so I was unaware it even existed so when asked about it I became a bit annoyed yet now they are demanding it, claiming that the warranty claim procedure can only be formalized as a claim in the factory if they have proof of this service I now have ZERO proof except my Credit card stub dated a year back!! I glued this into the owners manual - unaware a service book existed.
4) I got a sms on my phone saying that when the parts arrive in SA (what parts) and no commitment on when?? they will only then be able to get a possible date for the tech to install them? now that is a sign or urgency and proactive planing?? how to retain clients and build the brand?
5)On purchasing the machine and paying for it some 6 months prior to it arriving in the country I was assured they will have an authorized service center in Cape Town with a full parts back up and service.
6) Now they claim they cant fine suitable premises (obviously our 47% unemployment and deadlocked economy are consuming all the industrial sights) - cant they open a bay at Porsche? as the owner of Ducati also owns Porsche SA and his client base possibly will overlap??
7) Notwithstanding all the above not one person at Ducati SA RANDBURG has had the courtesy to email me or contact me to advise me of the progress with my bike, despite my numerous telephone calls and there assurance they will advise and will confirm if the parts are on order and when we will have them in CT.....now Im the!
Then prior to this they want to extort a 12000Km service from me with a bike that has just done 3000KM???WTF no engine with only 3000Km could need a service equivalent to a machine that has covered 12000KM??? it will not need timing chain adjustment it will not need shims and valve adjustments?? it will not need fuel and air filters...need I elaborate?
Yet they are saying if I do not pay for the 12000Km service I will lose my 2nd year warranty, nice guys these people at Ducati SA
Is my rather abrasive attitude in that mail now starting to make more sense?
I simply table for all to see what to expect when you purchase a high end bike bike from Ducati SA... and all I wanted was some warm fuzzy good service...we are all entitled to as clients.
imagine if I got a mail saying
Good day Sir
your bike xyz has arrived, we have isolated the fault, we have ordered the parts.
The DQS is fuked and the screen needs to be replaced, apart from that the machine is fine.
We regret to inform we are not is a situation as a niche manufacturer to loan you a machine until its repaired, we do assure you we are working on it and will return your motorcycle by no later than xyz date.
We apologize for the inconvenience and trust that you will be satisfied with our service and remain a loyal Ducati client going forward.
Please feel free to call our dealer principle should you require any further information
Regards
Ducat SA
I have always given clients good service, rich or poor my service toward clients has always been my finest hallmark ....Im not sure I feel this way when considering my short relationship with this Brand That is all I was saying and yes I have brass balls with the attitude to match it..as for the 1299 Im not sure I even want it back? look out for it on Gumtree
Captain Greg is online now Report Post Edit/Delete Message Reply With Quote Multi-Quote This Message
1) I have not had a call from Ducati SA confirming that they have isolated the issue causing the warning lamps
2) They have not committed to a warranty claim, or advised if I even have a claim?
3) I never received a service book with my bike (I am the first title holder) the local dealer never asked to stamp it at the 600m service?? so I was unaware it even existed so when asked about it I became a bit annoyed yet now they are demanding it, claiming that the warranty claim procedure can only be formalized as a claim in the factory if they have proof of this service I now have ZERO proof except my Credit card stub dated a year back!! I glued this into the owners manual - unaware a service book existed.
4) I got a sms on my phone saying that when the parts arrive in SA (what parts) and no commitment on when?? they will only then be able to get a possible date for the tech to install them? now that is a sign or urgency and proactive planing?? how to retain clients and build the brand?
5)On purchasing the machine and paying for it some 6 months prior to it arriving in the country I was assured they will have an authorized service center in Cape Town with a full parts back up and service.
6) Now they claim they cant fine suitable premises (obviously our 47% unemployment and deadlocked economy are consuming all the industrial sights) - cant they open a bay at Porsche? as the owner of Ducati also owns Porsche SA and his client base possibly will overlap??
7) Notwithstanding all the above not one person at Ducati SA RANDBURG has had the courtesy to email me or contact me to advise me of the progress with my bike, despite my numerous telephone calls and there assurance they will advise and will confirm if the parts are on order and when we will have them in CT.....now Im the
!Then prior to this they want to extort a 12000Km service from me with a bike that has just done 3000KM???WTF no engine with only 3000Km could need a service equivalent to a machine that has covered 12000KM??? it will not need timing chain adjustment it will not need shims and valve adjustments?? it will not need fuel and air filters...need I elaborate?
Yet they are saying if I do not pay for the 12000Km service I will lose my 2nd year warranty, nice guys these people at Ducati SA
Is my rather abrasive attitude in that mail now starting to make more sense?
I simply table for all to see what to expect when you purchase a high end bike bike from Ducati SA... and all I wanted was some warm fuzzy good service...we are all entitled to as clients.
imagine if I got a mail saying
Good day Sir
your bike xyz has arrived, we have isolated the fault, we have ordered the parts.
The DQS is fuked and the screen needs to be replaced, apart from that the machine is fine.
We regret to inform we are not is a situation as a niche manufacturer to loan you a machine until its repaired, we do assure you we are working on it and will return your motorcycle by no later than xyz date.
We apologize for the inconvenience and trust that you will be satisfied with our service and remain a loyal Ducati client going forward.
Please feel free to call our dealer principle should you require any further information
Regards
Ducat SA
I have always given clients good service, rich or poor my service toward clients has always been my finest hallmark ....Im not sure I feel this way when considering my short relationship with this Brand That is all I was saying and yes I have brass balls with the attitude to match it..as for the 1299 Im not sure I even want it back? look out for it on Gumtree
Captain Greg is online now Report Post Edit/Delete Message Reply With Quote Multi-Quote This Message
Edited by Greg Vos on Friday 20th January 19:30
Freakuk said:
So you've got some minor issues with your 1299 but a crap dealer? Change dealer, speak to Ducati Italy simple.
I've got a 1299S had it a year, the revs hunting has been there on the 1199 (had one of those for 3 years prior to the 1299) this things been thrashed around a track numerous times and so far zero issues.
It's the best/most reliable bike I've owned to date and especially Ducati's (996/998/999/D16RR/Multistrada/1199/1299) but I have an amazing dealer who I have a great relationship with and has fought my corner on the odd occasion with Ducati UK and Italy previously.
I think you have hit the nail right on the head the dealer and support or even just some official customer communication could have gone a long way to dissipate the frustration.I've got a 1299S had it a year, the revs hunting has been there on the 1199 (had one of those for 3 years prior to the 1299) this things been thrashed around a track numerous times and so far zero issues.
It's the best/most reliable bike I've owned to date and especially Ducati's (996/998/999/D16RR/Multistrada/1199/1299) but I have an amazing dealer who I have a great relationship with and has fought my corner on the odd occasion with Ducati UK and Italy previously.
But Im calming down now and am taking it in my stride as my wife says you hardly rode it since you got it (3000Km in 12 months) so whats then issue if they take few months to fix it.
Ducati in SA has always had a bad reputation, we were hoping with new blood we would see an improvement
My most sincere apologies if I have offended some Ducati loyalists in this thread
Gassing Station | Biker Banter | Top of Page | What's New | My Stuff