Less than a week into ownership of my XJL
Discussion
I pick the car up from Derby last week, and all was fine. However on the way back I had a few spurious calls from the blindspot monitor and then it decided to switch itself off. Since then I've noticed that there must be a channel or two broken in the stereo amplifier as the rear speakers are very very quiet indeed. Now I seem to have a multitude of electrical issues as well. Tyre pressure monitor, Low battery warning, spurious readouts from the temperature display going down to -56! But the worst of all was last night driving home from my parents in-laws when the car went into limp mode.
Not very satisfied, the dealer just suggested calling Jaguar assistance. Luckily it still has two years of warranty with it. Just waiting for the AA to turn up (Jaguar approved mechanic (supposedly))
I meant to be picking up the CFO of a large international airline tomorrow, I hope the courtesy car is something suitable!
Not very satisfied, the dealer just suggested calling Jaguar assistance. Luckily it still has two years of warranty with it. Just waiting for the AA to turn up (Jaguar approved mechanic (supposedly))
I meant to be picking up the CFO of a large international airline tomorrow, I hope the courtesy car is something suitable!
I was thinking the battery too,
Turns out there is a faulty actuator on the turbo, which is causing the engine to go in to limp mode, the electrical issues may well be a limp battery. It is now at a the dealers London branch, at my expense, as the car was drivable and therefor I could get it to the dealer myself, according to Jaguar. I was greeted by 'good luck getting anything covered under warranty in the first week of ownership #justsaying' which really pissed me off.
Waited an hour for enterprise to turn up with a hire car and drove home. Used car warranty only covers 48hr courtesy car, and also the dealer has 48 hours to look at the car, so I could be out of a car before they've even looked at it!
Turns out there is a faulty actuator on the turbo, which is causing the engine to go in to limp mode, the electrical issues may well be a limp battery. It is now at a the dealers London branch, at my expense, as the car was drivable and therefor I could get it to the dealer myself, according to Jaguar. I was greeted by 'good luck getting anything covered under warranty in the first week of ownership #justsaying' which really pissed me off.
Waited an hour for enterprise to turn up with a hire car and drove home. Used car warranty only covers 48hr courtesy car, and also the dealer has 48 hours to look at the car, so I could be out of a car before they've even looked at it!
Thanks all. The car is 4 years old, 60k purchased from a dealer. I'm sure the electrical system issues are a consequence of the duff battery. The biggest issue I'm having is getting someone at the service centre to own the problems. They've agreed and fixed the turbo but they didn't know anything about the electrical issues, although I've only told about 2 dozen people there.
It's all a bit frustrating but I hope to get the car home tomorrow afternoon.
It's all a bit frustrating but I hope to get the car home tomorrow afternoon.
A quick update, should anyone be interested.
The car is still at the dealer. I am not out of the hire car, a Jag XF, but in to a loan car from Jaguar, an XJ-L. The car needs a turbo modification kit fitting, as well as a new media screen and software. The electrical issues are down to a poorly battery which will not hold a charge, so that's being changed as well, all sound good?
Well, because the faults happened in the first week of ownership, and although I purchased it from a Jaguar Dealer with an approved Jaguar Warranty, the warranty company (The AA) are not willing to cover defects discovered during the first week of ownership, as they state that defects were there at the time of purchase - which they were as I sent an email back to the dealer as soon as I got home about various electrical issues. So, where does this leave me? The dealer in Hainault is now trying to figure out exactly who will pay, I think it should be the supplying dealer but who knows. Either way, its not me!
The car is still at the dealer. I am not out of the hire car, a Jag XF, but in to a loan car from Jaguar, an XJ-L. The car needs a turbo modification kit fitting, as well as a new media screen and software. The electrical issues are down to a poorly battery which will not hold a charge, so that's being changed as well, all sound good?
Well, because the faults happened in the first week of ownership, and although I purchased it from a Jaguar Dealer with an approved Jaguar Warranty, the warranty company (The AA) are not willing to cover defects discovered during the first week of ownership, as they state that defects were there at the time of purchase - which they were as I sent an email back to the dealer as soon as I got home about various electrical issues. So, where does this leave me? The dealer in Hainault is now trying to figure out exactly who will pay, I think it should be the supplying dealer but who knows. Either way, its not me!
pherlopolus said:
I would have thought the SOGA comes into play, which says (i think) that faults are deemed to have been present at point of sale if they happen in the first 6 months, and dealer has to prove otherwise. Car has to be of suitable standard and free from major faults, they (in theory) get a few attempts at fixing it before you can reject it back for a refund.
I'd be kicking off if they ask you to pay for the repairs, especially if it's an approved used car or from a dealer... I would think the supplying dealer will have to foot the bill...
It will do, I also have 30days to return it, and as I noticed problems on the way home and emailed them about it, they have to try and fix it, or it goes back!I'd be kicking off if they ask you to pay for the repairs, especially if it's an approved used car or from a dealer... I would think the supplying dealer will have to foot the bill...
Got the car back last night. In the end its wasn't too bad, but only once the initial person dealing with the car was fired, and the service manager took over managing the repairs.
The car had been fitted with the wrong multimedia screen from new, so it had always had issues. This was changed along with:
4 new tyre pressure sensors
New Battery
New Turbo shuttle valve (so both turbos work together now)
Sunroof and all electrics reset
Latest nav software updated
All FOC under SOG or Warranty, I don't really care!
Happy to have the car back, in the end happy with the service, but a shame we needed to go the long way around.
The car had been fitted with the wrong multimedia screen from new, so it had always had issues. This was changed along with:
4 new tyre pressure sensors
New Battery
New Turbo shuttle valve (so both turbos work together now)
Sunroof and all electrics reset
Latest nav software updated
All FOC under SOG or Warranty, I don't really care!
Happy to have the car back, in the end happy with the service, but a shame we needed to go the long way around.
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