2010 XKR service interval jobs & costs

[threadlock]

Main dealers... *grrrr*

My MY2010 XKR is due a 60,000 mile service. Called two local main dealers.

One tells me it needs a new auxilliary belt and spark plugs. £665 all-in.
Second one casually says £380. Belt depends on condition. Spark plugs not until 100k miles.

There's nothing in the service booklet about the intervals for belts and plugs. Can anybody help with some facts please?

Also I've found this page on the Jaguar website saying fixed-price servicing for cars older than 3 years means I shouldn't be paying more than £299 for a major service.
http://www.jaguar.co.uk/quality-section/owners/fix...

[threadlock]

Thanks guys.

Yep, it's a 5.0. The service book doesn't list the details but now that the Jaguar forum is working again (it went down yesterday) I've found a thread in which someone has posted the detail for the service intervals.

Spark plugs and supercharger belt are all due at 105k miles or seven years. Auxiliary belt is due at 150k miles.

To be fair to the three dealers, the confusion for my car is that their records show it's been serviced within the Jag network six times so it should be due the seventh service, which includes the belt and plugs. However, the first service on mine was done as an interim at 3k miles when it was sold to the first owner, but the second owner serviced it again at the recommended 13k miles, so I'm treating the service this time as the sixth service.

All three dealers have agreed to Jaguar's "3+" fixed-price service cost of £299. Man, I fking love this car!

[threadlock]

a8hex said:

I'll keep you posted.

Yes please. Mine's in for its service (and a brake fluid change) tomorrow morning!

[threadlock]

a8hex said:

How did you get on with this?

All good. Harwoods in Crawley did a great job for the agreed 3+ fixed price. I know this because I asked to watch the technician service it and change the brake fluid. Clearly this was a very unusual request judging by the number of meercat faces that looked out at me from the workshop office, but I have complete peace of mind that they did the full job I was paying for. (In the past I've been left with the distinct impression that they were fleecing the warranty company for expensive parts that they hadn't in fact replaced, so I had a strong mistrust. Long story.) The technician was helpful, professional and skilled.

So, the 'B' service cost £299. The brake fluid change cost £55. Two new air filters (which aren't due until 90k miles but I decided I'd replace anyway myself) cost ~£24. A tip for the tech: £10.

I wish dealers would make it easier for customers to watch their workshop activities if they wish. If the dealer is honest and skilled, this would surely only help to forge stronger bonds of trust with customers. I think Audi were starting to offer a service that allowed customers to watch a technician work through the eyes of a camera on his head/chest. It's a good idea.

Edited by threadlock on Wednesday 16th September 13:09