Golf R Warranty Help Please
Discussion
Hey Guys,
Looking for some help please. A good mate of mine has recently bought a Lapiz Blue R with 40 miles on the clock. All was great for a month until the turbo blew on it.
He had the car recovered to the VW garage closest to where it broke down and this is where the issues have started. The garage are saying they / VW will not warranty the fault as the car has been tampered with. This is definately not the case.
I have advised to get the car to the garage he bought the car from but the garage holding the car will not release it as they want paid for the inspection.
The thing is now becoming a mess,
Garage A will not supply, even after written requests, any detailed information as to why they/vw will not warranty the car other than "a code shows its been tampered with". Despite a further written request be ing submitted asking for fuller information when it is becoming apparent there are some inherant weakness's within the design or a batch of the turbos, still no concrete information can be supplied.
Garage B the selling garage have washed their hands completely stating that because its been looked at by another garage in the VW network and the warranty has been refused their hands are tied and they cant (more likely) wont get involved to help.
My mate has been left in limbo by two garages both washing their hands of the situation. He is somewhat milder in manner than me and has asked that the garages be left un named at present so as to try and leave a door open for goodwill and communication. He is however stuck with a month old car and two dealerships refusing to help this along with a finance company expecting their payment every month for a vehicle that clearly wasnt upto spec makes for a very unhappy situation.
Any information to help / Advice on dealing with these dealerships or the finance company would be very much appreciated. From an advice point of view it might be worth noting that the level of deposit paid means that if it could be legally done handing the car back and losing the deposit is not out of the question.
Thanks in advance for any help.
Looking for some help please. A good mate of mine has recently bought a Lapiz Blue R with 40 miles on the clock. All was great for a month until the turbo blew on it.
He had the car recovered to the VW garage closest to where it broke down and this is where the issues have started. The garage are saying they / VW will not warranty the fault as the car has been tampered with. This is definately not the case.
I have advised to get the car to the garage he bought the car from but the garage holding the car will not release it as they want paid for the inspection.
The thing is now becoming a mess,
Garage A will not supply, even after written requests, any detailed information as to why they/vw will not warranty the car other than "a code shows its been tampered with". Despite a further written request be ing submitted asking for fuller information when it is becoming apparent there are some inherant weakness's within the design or a batch of the turbos, still no concrete information can be supplied.
Garage B the selling garage have washed their hands completely stating that because its been looked at by another garage in the VW network and the warranty has been refused their hands are tied and they cant (more likely) wont get involved to help.
My mate has been left in limbo by two garages both washing their hands of the situation. He is somewhat milder in manner than me and has asked that the garages be left un named at present so as to try and leave a door open for goodwill and communication. He is however stuck with a month old car and two dealerships refusing to help this along with a finance company expecting their payment every month for a vehicle that clearly wasnt upto spec makes for a very unhappy situation.
Any information to help / Advice on dealing with these dealerships or the finance company would be very much appreciated. From an advice point of view it might be worth noting that the level of deposit paid means that if it could be legally done handing the car back and losing the deposit is not out of the question.
Thanks in advance for any help.
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