New TT delivered, catalogue of woes...
Discussion
So, after an excited wait, I took delivery of my TT S Line Quattro on Tuesday. Since then I've done a few long trips to help run it in and get to know the car, so in 23 hours of driving its travelled 701 miles. My first impressions were great but I am finding many problems now which are really spoiling things for me...
The good, first of all. The car is smooth, powerful and comfy on a long trip. The B&O sound system is great (when working, see the bad points!). The dealer, Bristol Audi have been typical salesmen but professional , but the car was delivered looking fab.
I've been let down by the performance of the car though...
The bad follows below, can anyone else tell me if they have seen any of these issues on their car and if so, how it was fixed? The dealer wants the car in for at least a week for diagnostics and while I understand, I'm unhappy that after 4 days im going to be in a boring A3 diesel while paying the lease cost of a TT! The dealer has asked for time to fix the issues but I'm hopping mad that there are so many with a product that should have been tested prior to delivery and launch, not thrust onto the paying public. At the moment I have agreed to let them see if they can fix the issues but I feel like I should be able to return the car, either to back out of the lease or for a better or equivalent model.
When driving Play playlist, song playing, take call. When you end the call, the car forgets what you're playing, selects same track (a random selection which isn't even alphabetically first in the song list!) and crashes entertainment system. Song not playing and can't change any settings, no sound coming out Begins 1:58pm eventually fixes self 4 minute later. Evident by loading icon in top right of display. I've supplied screenshots of this, to the dealer, dealer cannot see an error code when running diagnostics.
Entertainment system crashes when you start the car sometimes, phone connected and music playing, an error message saying no media available, which is very confusing as the music is playing. Can resolve by stopping car, reboot phone and reconnect.
Intermittently Phone can't call out, car dials then puts people on hold and you can't retrieve the call, have seen this with 3 different phones on different networks.
doors won't close without serious slamming. This has been realigned but shouldn't have been set up poorly to begin with. My poor old mother had to ask me to get out and close hers for her, she's 60 but no weakling and couldn't get the door to close.
spoiler pops up at will and gets stuck up. When driving at 30mph in town the spoiler comes up randomly and then won't go down, you can hold the button, tap the button or stop the car, get out come back and start up again, it's just up and that's that. You get a clicking sound when you try and put it down. Dealer has seen the fault but can't see any error code
iPhone calls crashing, phone calls not being accepted, can end up with same person on hold as well as on the phone if call drops. You can call them back but can't fully end the first call. Calls fail inexplicably on any network, tested with O2, EE and Vodafone.
car refuses to go anywhere as it thinks I'm not wearing the seatbelt. Even when I am!
Fuel economy woeful, using the "Efficiency" mode averaging 30mpg/37mpg on long runs with cruise on along the M4 at 70mph Expecting at least 10mpg more than this. This is a MAJOR issue for me as I chose the TT over the Cayman on its balance between fun and usability. I had better long run economy from a 15 year old Boxster 3.2s.
Google maps does not work - some 3d maps however 90% of the time not working
Car sim reception unusable , Audi connect often fails to load pages.sim is linked to my EE account and the EE iPhone has full 4G reception and full 3G reception if you disable 4g
Can't use Audi connect. Via voice- its intermittent. Can't select from locations such as fuel to select a navigation destination when searching with voice, useless!
I agree, it's overcomplicated! Working as I do within IT I know that these issues are likely to be software and won't be fixed quickly, it might take 6-9 months to be free of 80% of them but I expect niggles to continue for a long time. Hence why I'm going to be aiming to return the car to Audi and get the finance cancelled.
On MPG, I've done brim to brim tests... Over the last year I have done trips to my parents place in 5 different cars, these have been a mix of my own and hire cars I have had for various reasons. The trip is 208 miles and usually takes just over 3:45mins. In a 51 plate Boxster S 3.2, averaged 38, Jaguar XF 3.0D 50's, Toyota Auris (yuk) 56, Audi S3 track car (modded and remapped) 35, 2015 TT 37...
I honestly expected better of the TT!
I've done other similar runs and I'm comparing to my 15 year old S3, which is actually getting better economy on average than the TT. I know this because while it was in order I was between cars and have been using the track toy as a daily drive. I didn't fully believe the marketing but when I saw 57mpg quoted for the TT I expected high 40's maybe low 50's on a good day. High 30's when using an efficency mode doing a constant speed on a long run is just a joke!!
On MPG, I've done brim to brim tests... Over the last year I have done trips to my parents place in 5 different cars, these have been a mix of my own and hire cars I have had for various reasons. The trip is 208 miles and usually takes just over 3:45mins. In a 51 plate Boxster S 3.2, averaged 38, Jaguar XF 3.0D 50's, Toyota Auris (yuk) 56, Audi S3 track car (modded and remapped) 35, 2015 TT 37...
I honestly expected better of the TT!
I've done other similar runs and I'm comparing to my 15 year old S3, which is actually getting better economy on average than the TT. I know this because while it was in order I was between cars and have been using the track toy as a daily drive. I didn't fully believe the marketing but when I saw 57mpg quoted for the TT I expected high 40's maybe low 50's on a good day. High 30's when using an efficency mode doing a constant speed on a long run is just a joke!!
Edited by thecleverbit on Sunday 22 February 09:14
I do agree that I have high expectations, but I should probably mention that the dealer has been clueless so far. I think for anyone who thinks that the multimedia issues I am having are trivial, the answer would be to test drive the new TT. With the exception of opening the door or window, changing gear or steering, everything is reliant on the MMI/entertainment system. I also have had many other issues since writing the original post.
You're right to say I don't love the car, im trying to though! I've tried to look past the issues and all I find are more problems!! I am also an IT bod by trade and love new toys. The issues with the car aren't cosmetic, they are fundamental to using the car on an everyday basis. There are a number of problems with the car that aren't technology related, like the seats that creak, spoiler popping up and down on its own, the doors not closing properly, the seatbelt sensor not realising that you're wearing the belt and refusing to move the car, start stop not working and stranding me.
These concern me about the General quality of Audi and the dealer. Would a good PDI have not picked up at least a few of those issues?
I've been trawling the net for answers over the weekend, read the owners manual and tried a number of resets to try and sort the car. I have found many people with the same issues I have dating back to last year. Audi seem to be unable to fix the cars, which often find their way back and forth to Audi's national HQ and come back still not quite right.
I don't think I'm being unreasonable expecting a £40k car to work well. I don't think expecting 45mpg+ from a modern car when driven carefully and I don't have much faith in the issues being fixed given the fact that the car was delivered in a crap state and Audi can see the tech issues happening but claim the car isn't generating any error codes.
You're right to say I don't love the car, im trying to though! I've tried to look past the issues and all I find are more problems!! I am also an IT bod by trade and love new toys. The issues with the car aren't cosmetic, they are fundamental to using the car on an everyday basis. There are a number of problems with the car that aren't technology related, like the seats that creak, spoiler popping up and down on its own, the doors not closing properly, the seatbelt sensor not realising that you're wearing the belt and refusing to move the car, start stop not working and stranding me.
These concern me about the General quality of Audi and the dealer. Would a good PDI have not picked up at least a few of those issues?
I've been trawling the net for answers over the weekend, read the owners manual and tried a number of resets to try and sort the car. I have found many people with the same issues I have dating back to last year. Audi seem to be unable to fix the cars, which often find their way back and forth to Audi's national HQ and come back still not quite right.
I don't think I'm being unreasonable expecting a £40k car to work well. I don't think expecting 45mpg+ from a modern car when driven carefully and I don't have much faith in the issues being fixed given the fact that the car was delivered in a crap state and Audi can see the tech issues happening but claim the car isn't generating any error codes.
RammyMP said:
Sheepshanks said:
hornetrider said:
Turbodiesel1976 said:
Sounds like you have had regrets about ordering the car and are coming up with any pedantic issue you can think of to get out of it, doors won't close, mpg not good enough, plus the mmi issues which don't seem to be real issues, all sounds a bit far fetched to be honest
What a load of s
t. If you haven't got anything decent to contribute just ps off. This place is going down the stter 
So, an update.
The car is in with Audi Bristol, and I have spoken to VW Audi Finance, useful contacts are Jo Dean (head of customer service) and Denise who heads up the quality team.
Feedback through Audi finance from Bristol is a bit mixed. The dealer has been able to replicate some of the issues I sent to them. I used my iphone while stopped and parked to record the issues that it was safe to record. I cannot obviously record the start stop locking issue (where the car refuses to move) as this would constitute a driving offence of using the phone, and land me with 3 points if caught or if I posted the video, and I had no passenger when it happened.
With some of the issues, technical and mechanical, the dealer is saying these issues are a "feature" of the vehicle. Would you be happy with an unusable entertainment system, creaky seats and rattly trim in a £40k car? I have had many cars and they didn't rattle, I got my parents a Suzuki Splash from new (in old person turquoise) which I collected from the dealership for them. It cost a quarter of the TT's price and has never gone wrong, apart from mother reversing it into a shopping trolley in Tesco and damaging the thing!
I am rather tempted to upload these issues to Youtube to let the world see what Audi is happy for its vehicles to do. I have been quoted £11k to pay to reject the car, I politely said that was never going to happen. I am sticking with the position that I have lost all faith in the car, the dealer cannot diagnose the all the issues and I will be refusing the collect the vehicle on Friday. When I have video of an issue, and the dealer tries to deny there is an issue or cant find it, see a fault code or replicate it, I have no faith and am actually worried...
I do have faith in VW Audi finance and have been really happy with their help so far. My aim now is to get the finance package transferred to another car under their brand umbrella. Safe to say it wont be a TT or anything made by Audi!
The car is in with Audi Bristol, and I have spoken to VW Audi Finance, useful contacts are Jo Dean (head of customer service) and Denise who heads up the quality team.
Feedback through Audi finance from Bristol is a bit mixed. The dealer has been able to replicate some of the issues I sent to them. I used my iphone while stopped and parked to record the issues that it was safe to record. I cannot obviously record the start stop locking issue (where the car refuses to move) as this would constitute a driving offence of using the phone, and land me with 3 points if caught or if I posted the video, and I had no passenger when it happened.
With some of the issues, technical and mechanical, the dealer is saying these issues are a "feature" of the vehicle. Would you be happy with an unusable entertainment system, creaky seats and rattly trim in a £40k car? I have had many cars and they didn't rattle, I got my parents a Suzuki Splash from new (in old person turquoise) which I collected from the dealership for them. It cost a quarter of the TT's price and has never gone wrong, apart from mother reversing it into a shopping trolley in Tesco and damaging the thing!
I am rather tempted to upload these issues to Youtube to let the world see what Audi is happy for its vehicles to do. I have been quoted £11k to pay to reject the car, I politely said that was never going to happen. I am sticking with the position that I have lost all faith in the car, the dealer cannot diagnose the all the issues and I will be refusing the collect the vehicle on Friday. When I have video of an issue, and the dealer tries to deny there is an issue or cant find it, see a fault code or replicate it, I have no faith and am actually worried...
I do have faith in VW Audi finance and have been really happy with their help so far. My aim now is to get the finance package transferred to another car under their brand umbrella. Safe to say it wont be a TT or anything made by Audi!
AndrewEH1 said:
You've only had the car a week now. Not really enough time to allow the dealer to fix the issues!
You know, you have a point. However its not that simple... If you cross reference with Auto Express who have returned their Audi which went wrong and has not been fixed, and with this forum post http://www.ttforum.co.uk/forum/viewtopic.php?f=98&... where there are 3 other people with similar issues to me.For me, that adds up to 4 cars that I am aware of with the same issues as mine, which Audi have so far been unable to fix. I know Audi WILL fix the car EVENTUALLY. I do not want to wait around for 3 or 4 trips back and forth to Audi Bristol, then Milton Keynes, then Germany, which is what has been discussed so far. They cannot replicate the issues, they cant see fault codes and think rattles, squeaks and quirky technology is a "feature" of a sports car.
Remember, I bought an Audi TT, not an quirky 1990's french bargain hatchback!
mustdash said:
While I do appreciate your frustrations, I think you're being overly harsh at this juncture. Yes, 4 others (out of how many sold = a very small percentage I would imagine) have also had issues. Are they exactly the same issues, or just other electrical issues? To write off a whole brand over something that while annoying, is still fairly trivial in the grand scheme of things, and threaten to put negative stuff on YouTube is a bit unfair IMO.
Intermittent faults are just that - and they dont always manifest themselves when you want them to.
I think after a week you will struggle to reject the car - my understanding is you have to give them reasonable time to fix the fault. I don't think you have.
I see your point, I'm not writing off a whole brand and feel sorry for the guys and girls at Bristol Audi who are looking into this. I have had several cars from Audi in the past and have a 1999 S3 track day car that I am very happy with. I just feel that the car isn't really free from bugs that severely affect the usability of the car. Have a look at the new TT, you will see there is no central screen, everything runs via the virtual cockpit where the instrument cluster usually lives. In short, with that failing, the car is pretty flawed, it's distracting which is a hazard! Also, the car packed up when start stop didn't work, leaving me immobile, lucky that wasn't in heavy traffic or on the M25!Intermittent faults are just that - and they dont always manifest themselves when you want them to.
I think after a week you will struggle to reject the car - my understanding is you have to give them reasonable time to fix the fault. I don't think you have.
I am of the opinion that I could play a patient game here, but the other people who have issues have intermittent faults of the same or very similar nature. Audi have so far been unable to fix them, while they are likely to do this eventually, at present they can't even replicate what I have video evidence of despite me giving them step by step what I did before the error happened. I'm an IT project manager, methodical is what I do, and anyone in my business will tell you the worst errors to have are the ones you can't replicate or that fix themselves, as you can't find the root cause and fix them. Audi are trying to pass off failings as "features", which tells me they are baffled, it's not their fault, they are decent people and only human like the rest of us.
It doesn't change the fact that the odds are that they can't fix it quickly, How long is reasonable to wait for a car to be right? Delivery day? Delivery day +10? A month? All the time were paying the lease cost and wasting time and energy on this! Should a £40k new car, or even a £10k new car not be fit for purpose on the day you originally collect it? I have a friend who has a Q7 from the same dealer that went wrong within a week also, his was fixed and Audi claim it's the first time they have seen the fault, and the forums seem to agree. The difference here is, this is a new car and when they go wrong it seems to be rooted in the software running the dash, which is clearly not all it needs to be! That's without the build quality issues!!
Rich_W said:
thecleverbit said:
... I used my iphone while stopped and parked to record the issues that it was safe to record. I cannot obviously record the start stop locking issue (where the car refuses to move) as this would constitute a driving offence of using the phone, and land me with 3 points if caught or if I posted the video, and I had no passenger when it happened...
This is by far the most ste paragraph I've read today. Full of "I'd love to but I can't because I always obey every facet of the law" I guess you'll be telling the dealer you NEVER exceed the speed limit either. That's why you bought a TT sports car"it could land me with 3 points if caught"
Yes, yes it could but I doubt it somehow. You'd have to be super unlucky to get pulled AND then piss them off enough to fine you. Saying that, given you want to reject a car after a week, and have named the customer service people by name here, I suspect you'll be fine at annoying people generally.
I'm leaning towards other posters pov. You don't like the car (what's the real reason?()and are doing everything you can to back it for no reason. Claiming a brand new car doesn't get 45+ mpg and is therefore faulty is frankly ludicrous! Especially since the mpg display is based on an average of your previous driving. Not an actual real time reading.
No go away and come back when you can read a whole thread before posting and when you have a useful contribution. I opened this discussion to ask for help and not hindrance.
mustdash said:
But regardless of ot being a £40k car, a £10k car or a £100k car, or a house, or anything else - occasionally there are faults - not everything is perfect and it is how the faults are dealt with that should matter. The fact that you can't knock the service from the dealership is a good thing.
I have to say, I am also leaning towards you not liking the car - you may have liked the test drive but maybe everyday use isn't what you expected. You said that you want to transfer the finance on to another VAG product - you mean another car produced by the same company, by the same R&D teams, using the same parts and computer software?
The TT is full of new tech that VAG haven't unleashed on the masses yet. The Q7 and Passat get the funky virtual cockpit next, so as long as I don't want an SUV or family car I might be able to get one that is a little more Luddite and might just, well, work?!I have to say, I am also leaning towards you not liking the car - you may have liked the test drive but maybe everyday use isn't what you expected. You said that you want to transfer the finance on to another VAG product - you mean another car produced by the same company, by the same R&D teams, using the same parts and computer software?
A bit of an update. I've posted a thread on the TT owners club forum. At the last count there were 5 cars exhibiting similar issues to mine, in addition to the Auto Express one which has been rejected. Some of the owners are putting up and carrying on, others are sending cars back for analysis and then hopefully a fix or rejection.
I believe that this car will be great, in perhaps 6 months to a year. However I've now got a car with start stop issues which is unsafe, build quality issues which I can't live with and the entertainment system which makes the dash unusable as its the only source of information. These failures are distracting and make the car unsafe. Going on the current state of the cars I'm aware of, dating back 3 months Audi don't have a fix for any of these issues.
My doors were supposedly fixed, as were the window issues. They're not, which tells me there's an underlying fault. Others have the same. The entertainment system faults are widespread also and they haven't been fixed yet either and on a straw poll seem to affect cars of all trim with and without the tech pack (Nav system).. The start stop issues also seem to be recurring for those whom they affect.
So not wishing to be rude, why should I be paying while these issues are mulled over in Germany? I would try a TT again, but not right now, not until the reported issues dry up and the cars are performing well. It's not about it being a premium product, if you bought a £100 TV from a supermarket and it didn't work, or kept changing channel by itself, or got stuck on one channel, you would return that wouldn't you?
I'm hearing encouragong noises out of Audi, and hope to switch the finance to another VAG product, this time a proven one which hopefully won't be prone to as many issues. I did expect glitches but not to the magnitude I've seen and not ones the retailer can't remedy with confidence. Should I get a new car from them, I would be exceedingly patient as I always am! I just won't be a guinea pig! When I chatted to the salesman last night we had a chat about the difference between being an early adopter and a guinea pig, issues are to be expected but this level of failures isn't!
I believe that this car will be great, in perhaps 6 months to a year. However I've now got a car with start stop issues which is unsafe, build quality issues which I can't live with and the entertainment system which makes the dash unusable as its the only source of information. These failures are distracting and make the car unsafe. Going on the current state of the cars I'm aware of, dating back 3 months Audi don't have a fix for any of these issues.
My doors were supposedly fixed, as were the window issues. They're not, which tells me there's an underlying fault. Others have the same. The entertainment system faults are widespread also and they haven't been fixed yet either and on a straw poll seem to affect cars of all trim with and without the tech pack (Nav system).. The start stop issues also seem to be recurring for those whom they affect.
So not wishing to be rude, why should I be paying while these issues are mulled over in Germany? I would try a TT again, but not right now, not until the reported issues dry up and the cars are performing well. It's not about it being a premium product, if you bought a £100 TV from a supermarket and it didn't work, or kept changing channel by itself, or got stuck on one channel, you would return that wouldn't you?
I'm hearing encouragong noises out of Audi, and hope to switch the finance to another VAG product, this time a proven one which hopefully won't be prone to as many issues. I did expect glitches but not to the magnitude I've seen and not ones the retailer can't remedy with confidence. Should I get a new car from them, I would be exceedingly patient as I always am! I just won't be a guinea pig! When I chatted to the salesman last night we had a chat about the difference between being an early adopter and a guinea pig, issues are to be expected but this level of failures isn't!
As promised, here is a list of YouTube url's for public perusal.
Where the car is sat apparently doing nothing, this is where I'm waiting for the car to wake up and do something. I can provide annotation and details for anyone who feels they can help. In case anyone is wondering, the car misbehaves with multiple phones and a reset of the MMI does not fix it. I also have many, many photographs of odd messages on screen and connections not being made to devices.
Worrying, the dealer can't replicate any of this, and says there is no error log showing anything wrong. Rather patronisingly they have suggested I need "coaching" on the basic functions of the car. They have disputed my videos as being genuine and have told me I have caused the issues by pressing too many buttons. I daren't ask why the seats creak, I'm sure they will then tell me I am too fat.
http://youtu.be/i3M9VE2VzrQ
http://youtu.be/FCBZMD2ViQM
http://youtu.be/v7uHJa_h9aU
http://youtu.be/8sSBnFpR7ss
http://youtu.be/AElZDOzo2_U
http://youtu.be/HccV09VoeK0
http://youtu.be/I-bsLyERiA0
http://youtu.be/b3nmAaEGHP0
http://youtu.be/v6ewS0LFGwc
http://youtu.be/I-STI0JhXc4
Where the car is sat apparently doing nothing, this is where I'm waiting for the car to wake up and do something. I can provide annotation and details for anyone who feels they can help. In case anyone is wondering, the car misbehaves with multiple phones and a reset of the MMI does not fix it. I also have many, many photographs of odd messages on screen and connections not being made to devices.
Worrying, the dealer can't replicate any of this, and says there is no error log showing anything wrong. Rather patronisingly they have suggested I need "coaching" on the basic functions of the car. They have disputed my videos as being genuine and have told me I have caused the issues by pressing too many buttons. I daren't ask why the seats creak, I'm sure they will then tell me I am too fat.
http://youtu.be/i3M9VE2VzrQ
http://youtu.be/FCBZMD2ViQM
http://youtu.be/v7uHJa_h9aU
http://youtu.be/8sSBnFpR7ss
http://youtu.be/AElZDOzo2_U
http://youtu.be/HccV09VoeK0
http://youtu.be/I-bsLyERiA0
http://youtu.be/b3nmAaEGHP0
http://youtu.be/v6ewS0LFGwc
http://youtu.be/I-STI0JhXc4
Audi finance appear to have been fobbing me off. They are happy to call me back when it suits them but they won't put anything in writing. They are now saying the car is "fixed" but the dealer says that they can't find a fault. So what would you say having seen the videos? Is this car fine and dandy or about as useless as a one legged cat trying to bury a turd on a frozen lake?
So, last night I emailed the UK MD of Audi Andre.Konsbruck@Audi.co.uk, and also have posted on just about every Facebook page and Twitter account that I can to highlight the issues. I had acknowledgement from his PA rachel.wilson@audi.co.uk this morning. I followed up with a call. I have also called the http://www.bvrla.co.uk/ as the car is leased. I am fitting this in around my life but I intend to get this resolved. I now have a hugely bad taste in my mouth about Audi and am unlikely to buy anything from Bristol Audi again, which is kind of a problem as I don't plan to leave Bristol anytime soon!
Sent: 26 February 2015 20:39
To: Konsbruck, Andre
Subject: Complaint regarding new TT and Bristol Audi
Dear sir,
Last Tuesday I took delivery of a new TT S Line with a whole host of options. I leased this car through Audi finance under my business. 4 days after delivery I was back in the dealership with a whole list of issues:
1. MMI entertainment system regularly crashes with more than one iPhone. Displays bizarre error messages, hangs whole dashboard.
2. Spoiler comes up in 30mph zones without any interaction from me, and then refuses to go down. This is an intermittent issue.
3. The doors won't close unless you slam them so hard you hurt yourself doing so. Even when closed, they often report open after you stop and the car refuses to move.
4. Start stop system refuses to restart in traffic, this is a dangerous fault.
5. Seatbelt light comes on even when I am alone in the car and wearing my belt.
6. Car phone connection causes calls to drop, places people on hold. Refuses to connect.
7. Steering wheel controls for MMI crash.
8. Seats creak, trim rattles. This happens on my car and the loan car I have been given. I was told by Greg Grant that "this is a feature of the car".
Here are YouTube videos proving this happens.
ttp://youtu.be/i3M9VE2VzrQ
http://youtu.be/FCBZMD2ViQM
http://youtu.be/v7uHJa_h9aU
http://youtu.be/8sSBnFpR7ss
http://youtu.be/AElZDOzo2_U
http://youtu.be/HccV09VoeK0
http://youtu.be/I-bsLyERiA0
http://youtu.be/b3nmAaEGHP0
http://youtu.be/v6ewS0LFGwc
http://youtu.be/I-STI0JhXc4
Here is a link to The TT Owners Club Forum showing that there are others with these issues. This thread has nearly 2000 views in under a week.
http://www.ttforum.co.uk/forum/viewtopic.php?f=98&...
Your dealership in Bristol claim they can find no fault with the car, there are no error logs with any proof and they say I need "coaching" on how to use the car. I find this insulting. Would you be happy if you were paying £700 per month to lease a car which you can't rely on to go when you want it to, play music and display correct information on the dash? Do you think these videos were taken for my own pleasure?
I have been told by Greg Grant that the car is operating normally. Watch my videos, does this look "normal" to you in any way? Do all TT seats squeak by design? Is your trim intended to rattle? Are your doors designed not to close?
As such, Audi Bristol are calling me a liar and demanding I collect the car. I have refused and will never take that car back from you. The start stop failure is dangerous, and the inability of your technical staff to replicate or recognise any of these issues gives me no faith in the vehicle or your brand as a whole. I have wasted hours and hours of my time going over this with the dealership. Time I would like to be compensated for. I spent 5 hours in your dealership on Friday being fobbed off. I warned your team that if they didn't give me a perfect car I wouldn't be accepting it back, ever.
I would really appreciate contact from your office, support from you and the car removed from Bristol Audi. I want the finance agreement annulled and to be able to select another vehicle from the VAG group. I have a business to run and can't afford the amount of time, emotional energy and wasted effort this is continually causing me.
Kind regards
Sent: 26 February 2015 20:39
To: Konsbruck, Andre
Subject: Complaint regarding new TT and Bristol Audi
Dear sir,
Last Tuesday I took delivery of a new TT S Line with a whole host of options. I leased this car through Audi finance under my business. 4 days after delivery I was back in the dealership with a whole list of issues:
1. MMI entertainment system regularly crashes with more than one iPhone. Displays bizarre error messages, hangs whole dashboard.
2. Spoiler comes up in 30mph zones without any interaction from me, and then refuses to go down. This is an intermittent issue.
3. The doors won't close unless you slam them so hard you hurt yourself doing so. Even when closed, they often report open after you stop and the car refuses to move.
4. Start stop system refuses to restart in traffic, this is a dangerous fault.
5. Seatbelt light comes on even when I am alone in the car and wearing my belt.
6. Car phone connection causes calls to drop, places people on hold. Refuses to connect.
7. Steering wheel controls for MMI crash.
8. Seats creak, trim rattles. This happens on my car and the loan car I have been given. I was told by Greg Grant that "this is a feature of the car".
Here are YouTube videos proving this happens.
ttp://youtu.be/i3M9VE2VzrQ
http://youtu.be/FCBZMD2ViQM
http://youtu.be/v7uHJa_h9aU
http://youtu.be/8sSBnFpR7ss
http://youtu.be/AElZDOzo2_U
http://youtu.be/HccV09VoeK0
http://youtu.be/I-bsLyERiA0
http://youtu.be/b3nmAaEGHP0
http://youtu.be/v6ewS0LFGwc
http://youtu.be/I-STI0JhXc4
Here is a link to The TT Owners Club Forum showing that there are others with these issues. This thread has nearly 2000 views in under a week.
http://www.ttforum.co.uk/forum/viewtopic.php?f=98&...
Your dealership in Bristol claim they can find no fault with the car, there are no error logs with any proof and they say I need "coaching" on how to use the car. I find this insulting. Would you be happy if you were paying £700 per month to lease a car which you can't rely on to go when you want it to, play music and display correct information on the dash? Do you think these videos were taken for my own pleasure?
I have been told by Greg Grant that the car is operating normally. Watch my videos, does this look "normal" to you in any way? Do all TT seats squeak by design? Is your trim intended to rattle? Are your doors designed not to close?
As such, Audi Bristol are calling me a liar and demanding I collect the car. I have refused and will never take that car back from you. The start stop failure is dangerous, and the inability of your technical staff to replicate or recognise any of these issues gives me no faith in the vehicle or your brand as a whole. I have wasted hours and hours of my time going over this with the dealership. Time I would like to be compensated for. I spent 5 hours in your dealership on Friday being fobbed off. I warned your team that if they didn't give me a perfect car I wouldn't be accepting it back, ever.
I would really appreciate contact from your office, support from you and the car removed from Bristol Audi. I want the finance agreement annulled and to be able to select another vehicle from the VAG group. I have a business to run and can't afford the amount of time, emotional energy and wasted effort this is continually causing me.
Kind regards
silentbrown said:
Uh-oh. That escalated quickly.
With the videos and that letter published you're taking a very confrontational approach here, and Audi's ability to spend money on lawyers is probably greater than yours.
I'd talk to a solicitor NOW. More importantly, I'd listen to one.
I dont want to be taking any kind of approach, I just expected the car to be delivered in working order. The fact that they are calling me a liar and or blaming me for the issues is a joke. What other options do I have other than to make as many people aware of this as possible? Oh, and I am seeking legal advice also. With the videos and that letter published you're taking a very confrontational approach here, and Audi's ability to spend money on lawyers is probably greater than yours.
I'd talk to a solicitor NOW. More importantly, I'd listen to one.
S10GTA said:
Going at it like a bull in a china shop rarely gets the right results in my experience.
If the dealer had come back to me and said they had found faults and then fixed them, I would have taken a different approach. They are actually saying there isnt a problem, which to me says they are either incompetent, fibbing or need to live with the car on the road for a week to see. The people who I have been given as contacts don't return my calls and the dealer is being quite smug. How would you handled this differently?
Thanks everyone. I will post as I get updates, had calls from the finance people and the dealerships Brand Director so far. I have offered them to post the solution as well as the problems to show that things can be resolved. I would be more than happy to tweet/facebook them with thanks after the issues are resolved, I am not unreasonable I just want the situation sorted. They seemed receptive...
Audi Bristol just called me, a chap called Steve Smith with a bunch of bullst about how the issues I have recorded are "features" of the car and what he would expect to see. He again tried to tell me they wanted to bring the TT back to me and take away the diesel base model they gave me as a courtesy car. The car isn't even close to the spec mine had, and hasn't got cruise control which I need as I have dodgy knees and it helps with long drives.
I have again refused to accept the car back as they cant find any faults which could turn out to be a hazard. In fact they say the car is fine and they want to restore my faith in the brand. How they plan on doing that is totally beyond me, this situation is beyond rectifying with this car and dealership.
So as it stands now, I will need to get myself something else to drive at my own expense while fighting this all the way.
t about how the issues I have recorded are "features" of the car and what he would expect to see. He again tried to tell me they wanted to bring the TT back to me and take away the diesel base model they gave me as a courtesy car. The car isn't even close to the spec mine had, and hasn't got cruise control which I need as I have dodgy knees and it helps with long drives.I have again refused to accept the car back as they cant find any faults which could turn out to be a hazard. In fact they say the car is fine and they want to restore my faith in the brand. How they plan on doing that is totally beyond me, this situation is beyond rectifying with this car and dealership.
So as it stands now, I will need to get myself something else to drive at my own expense while fighting this all the way.
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