Audi/VAG Customer Services Director - contact details?

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Long story short, got completely unsatisfactory service from Audi Customer Services, who completely wasted my time and did nothing that I hadn't done myself re a complaint. Even my local Audi dealer said they were surprised at how poor they were. I asked to escalate it, but was told there is no process for that and I should speak to Trading Standards if I wasn't happy (it was re an Audi approved car).

I am not happy, and want to complain. I've only done it twice in my (fairly long) life, but a letter (probably email these days...) to the top seems to get action.

So does anyone know who the current Audi (VAG?) Customer Services Director is? Google throws up some names, but not always the same ones, and I don't know which is the current one.

Thanks.

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Dr G said:

I hate to say it but Twitter appears to work best.

"@Audi_UK I have a problem and neither dealer or customer service are helping me. I wish to elevate the complaint."

Yeah I did think that. But I'm not on twitter, and thought do I really want/need to register just to get a satisfactory response? (yes you do, is probably the answer).

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hoegaardenruls said:

The problem lies with the fact that the dealers are franchises, and Customer Service don't have much in the way of teeth, as they have no real influence.

In my experience the promises of the Approved program aren't really worth the paper they're written on..

Agree with every word of that. Customer Service were just a waste of time - all they did was phone up the dealer and asked what they were prepared to do, they said "nothing", so CS just reported that back to me. No influence whatsoever, complete waste of time.

And yeah "Approved" means nothing.

Damn, looks like I will have to get all "modern" and sign up for Twitter

Still prefer to send an email (actually, I still like letters )

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graeme4130 said:

PM sent with contact details
Best of luck

Many thanks Graeme