Audi A6 Judder costing me £1800

[jsh712p]

Well, my 2011 ('61) A6 Saloon which I love has had judder most of it's life (1st gear). It was my brother in-laws car before I had it (he did tell me about the judder but I bought it anyway!).

It feels worse now, and especially when hot - so I booked a complaint in with Audi-UK and they said 'book it in for an inspection and we can go from there'. So I booked it in with Southampton Audi. I took a technician out for a drive and he felt the 'judder' straight away.

Long story short I told them to go ahead with the gearbox removal.

I now get a call saying that uneven clutch plate wear has caused the DMF to be worn - Audi will not pay good will as the friction plate is a consumable - so that's £1800 please (which is a saving over the full price of £2700!).

My brother mentioned the judder a year or so back to Southampton Audi during a service, but he was told no fault - also as he buys the cars for the company he didn't push it or request an inspection at that time - so no record on the system.

Car has FASH and has done 42000.

I read the LUK tech manuals and it states that uneven friction plate wear is caused by possibly incorrect assembly!

I have had a long discussion with the dealer and they said that as the friction plate has wear Audi-UK will not offer goodwill - they will need to send the part back, and it will be rejected.

I'm wondering if it's worth pushing Audi UK any more for goodwill - has anyone had any luck with this?

Thanks
Martin

[jsh712p]

Cheers guys,

Well I called Audi-UK and they said its out of warranty, and im not the original owner so basically not interested.

The dealership said that they always look for goodwill, but can only offer if a defective part is found. I tried to argue that my Mk1 MX5 has 140k, is 23 years old and on original clutch

The tech did say to me that the 'inline' engine suffer more from judder than the tranverse cars. I wonder if a known issue has been corrected in the clutch kit / flywheel combo?

I had no choice but to pay as I need the car for a trip on Saturday. Overall service was excellent from them - but just gutted that I couldn't get the goodwill.

The labour rate wasn't actually too bad - about £500 for all the work. They also said that my brother-in-law should have asked for an inspection under warranty. The price was only a few hundred more than a local independant - and I at least get a wannty on the non-consumable parts.

I am gutted, and it will make me reconsider keeping the car - especially as it could happen again!

If only the mx5 had four seats!
Cheers guys

[jsh712p]

It makes wonder about the mounts - but the car has been 100% smooth since the work.

They told me the flywheel wasn't defective it was damaged by he pressure plate - so no goodwill.

I agree that I bought it with a known fault - and because of that I'm not pursuing it any further - but it has made me think how long to keep it.

Regarding the cost when I looked online the parts for the 2012 C7 model A6 car aren't available anywhere other than main dealer 😢

Thanks for all the advice - and you are right it simply isn't good enough that basic component reliability is going down as car cost and complexity goes up!

Bring back the mk2 golf!