VW Assist - sharing the love
Discussion
I know generally people have bad stories as a reason for posting, but I thought I would share some love.
I've got a 15 GTD and it is used to cane the miles and is abused. Ten days ago I got home on fumes and parked it up until today, when I found some old diesel in the shed and limped to the garage. Pulling out of the drive the dashboard lit up. And the car went in to limp mode. I got to the garage 15 mins away and filled up, hoping the quality of diesel might reset the ecu and revert to normal. Alas no, and we limped home at 40 mph.
Called VW Assist and could not have been more helpful. In an hour a smiley guy arrives at our place in the middle of nowhere and hooks up the computer. I told him the story. It was not fuel related and he got to work on the engine.
Turns out in the 10 days parked up the mice had started to munch on the engine and inhaled some pipes - vacuum pipes in particular.
I didn't expect him to carry spares but he did. And with 15 mins we were all sorted, codes cleared and working. No cost, no hassle and no stress.
I've not had reason to call out these guys before but I was very impressed and give them top marks! Any other good (or bad) stories of them out there?
I've got a 15 GTD and it is used to cane the miles and is abused. Ten days ago I got home on fumes and parked it up until today, when I found some old diesel in the shed and limped to the garage. Pulling out of the drive the dashboard lit up. And the car went in to limp mode. I got to the garage 15 mins away and filled up, hoping the quality of diesel might reset the ecu and revert to normal. Alas no, and we limped home at 40 mph.
Called VW Assist and could not have been more helpful. In an hour a smiley guy arrives at our place in the middle of nowhere and hooks up the computer. I told him the story. It was not fuel related and he got to work on the engine.
Turns out in the 10 days parked up the mice had started to munch on the engine and inhaled some pipes - vacuum pipes in particular.
I didn't expect him to carry spares but he did. And with 15 mins we were all sorted, codes cleared and working. No cost, no hassle and no stress.
I've not had reason to call out these guys before but I was very impressed and give them top marks! Any other good (or bad) stories of them out there?
cuprabob said:
As far as I'm aware they are just AA patrolmen in VAG branded vans. Glad to hear they did a good job.
Spot on but given pretty much everything they see is new or maybe max two years old, it mostly has a the same engine (or variations of). I reckon he could have identified and sorted my problem in 5 mins if I hadn't been asking questions. My roadside is covered a second year under a VW Finance lease. That and getting the road tax sorted is a pretty attractive benefit.
Sheepshanks said:
Used to see the specifically VW branded vans around but can't recall seeing one for years.
Yep mine was - Audi Skoda VW and VW Commercial. Transporter that had done 130k miles. He used to do Bentley and Lambo but now there is a prestige service combined with McLaren. We did a lot of talking! Gassing Station | Audi, Seat, Skoda & VW | Top of Page | What's New | My Stuff