Bad customer service at v w dealership

[tonymor]

I had an unbelievable reoccurrence yesterday with the local dealership not " realising " that my car was left the day before to have a 10.000 mile service and by 17.00 hrs hadn't even been looked at . Crap organisation and guess what the same thing happened 3 years ago on my previous car . Have v w totally lost the plot or are they in self destruct mode ? Think I'll review other brands mow.

[tonymor]

My son used to work with the 5 years ago and he said that way of buisiness wasn't going on then
He is now a head service advisor in a main Vauxhall dealership In Norfolk and reckons if that happened there heads would roll . He couldn't believe its happened to us twice.

[tonymor]

I've posted by good old Royal Mail a carefully factual report on the whole matter to the general manager of the dealership so
It will be interesting to see if at any stage I receive a reply.
Will update.