Good service from a LR main dealer
Discussion
I know there is a lot of slagging off of LR Main Dealers on here and in fairness, I've had my fair share of poor experience however credit where credit is due, I've recently had some (shock horror) good experience from Ridgeway Land Rover in Oxford last week.
Looking for an Evoque for the Mrs, used live chat via Autotrader (getting down with the kids
)on Tuesday night, made an appt to see a stock vehicle on Wednesday morning. Explained I only had 30 mins so they had the car ready at the front for me to test drive.
When we visited the dealership, we were greeted straight away and offered soft drinks from the fridge / coffee etc and encouraged to look around the display cars. Never had this before from LR or Aston for that matter when I used to have my Vantage.
Test drove it and explained I had more cars to see. I called them back Wednesday night and negotiated the deal - they threw in 2 years warranty (it's a 3 year old car) and a child car seat, full dealer service and 12 months MOT, and a price reduction from the showroom price.
Collected it on Friday lunchtime.
I'd be encouraged to use them for service etc now and drive past the LR dealer I used to use in Aylesbury to get to Ridgeway.
We were put under no pressure at any point.
Good work guys and perhaps this should act as an example to other LR main dealers.
Looking for an Evoque for the Mrs, used live chat via Autotrader (getting down with the kids
)on Tuesday night, made an appt to see a stock vehicle on Wednesday morning. Explained I only had 30 mins so they had the car ready at the front for me to test drive.When we visited the dealership, we were greeted straight away and offered soft drinks from the fridge / coffee etc and encouraged to look around the display cars. Never had this before from LR or Aston for that matter when I used to have my Vantage.
Test drove it and explained I had more cars to see. I called them back Wednesday night and negotiated the deal - they threw in 2 years warranty (it's a 3 year old car) and a child car seat, full dealer service and 12 months MOT, and a price reduction from the showroom price.
Collected it on Friday lunchtime.
I'd be encouraged to use them for service etc now and drive past the LR dealer I used to use in Aylesbury to get to Ridgeway.
We were put under no pressure at any point.
Good work guys and perhaps this should act as an example to other LR main dealers.
goevenfaster said:
This is the complete opposite to my experience from Ridgeway Land Rover Oxford.
Buying new land rover, searched throughout UK for a deal. A broker came back with the best deal.....told Ridgeway as they asked the best price I had. They confirmed they could match. Double checked this before setting off on my 3 hour each way drive to do the deal. Had test drive, filled in paperwork for sign off in back office only to come back and say they can't match the broker! Bunch of jokers from my experience I'm afraid.
Not good. Whilst I was in there picking the Evoque up I asked them about a discount on a new FFRR as I've been offered 3% by a broker. The guy said they wouldn't do any deal at all.Buying new land rover, searched throughout UK for a deal. A broker came back with the best deal.....told Ridgeway as they asked the best price I had. They confirmed they could match. Double checked this before setting off on my 3 hour each way drive to do the deal. Had test drive, filled in paperwork for sign off in back office only to come back and say they can't match the broker! Bunch of jokers from my experience I'm afraid.
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