Is it me or is Land Rover now rubbish?
Discussion
I'm writing this as a long term supporter of Land Rover and as a family having owned at least twenty over the years. I so want to keep loving the brand but they do their best to allienate customers and push you towards other brands.
1) My Sept 2022 new model RRS sport (bought new) has been in the garage waiting for a part for 4.5 weeks.
2) Land rover cannot say when the part may arrive.
3) They provided a Defender 110 (23 plate) courtesy car after chasing for one, but the Sat Nav screen failed within 24 hours of it arriving and hasn't worked since.
My dealer, who I've had a great experience buying from, gets no information from land Rover, and if you ask to escalate it you're told to email land Rover or go on an online chat where they tell you there isn't anything they can do.
You'd think LR would try to retain customers given the issues around insurance cost and availability are already pushing people to more reliable brands.
I wish Land Rover took notice of their customers....
1) My Sept 2022 new model RRS sport (bought new) has been in the garage waiting for a part for 4.5 weeks.
2) Land rover cannot say when the part may arrive.
3) They provided a Defender 110 (23 plate) courtesy car after chasing for one, but the Sat Nav screen failed within 24 hours of it arriving and hasn't worked since.
My dealer, who I've had a great experience buying from, gets no information from land Rover, and if you ask to escalate it you're told to email land Rover or go on an online chat where they tell you there isn't anything they can do.
You'd think LR would try to retain customers given the issues around insurance cost and availability are already pushing people to more reliable brands.
I wish Land Rover took notice of their customers....
bakerstreet said:
None of this surprises me tbh. Out of interest, what is your 2022 car in the garage for?
I'm also a long term fan of LR and currently have two and will no doubt buy another one. However, I generally warn other people off them as they are a headache and I don't think it will ever change.
It was taken in as it went into limp mode so they replaced accelerator. Then on their test drive it broke down again and they now want to replace the Powertrain Control Module, so its the PCM they're waiting on. I'm also a long term fan of LR and currently have two and will no doubt buy another one. However, I generally warn other people off them as they are a headache and I don't think it will ever change.
Just to update on this. My Sept 2022 RRS has now been with the dealer for 4 months waiting on JLR to provide the part. So the car has spent 25% of its life in the garage. Requesting a refund but JLR equally slow dealing with that. Utterly useless.
Apparently the compensation is capped at £1000 as I’ve had a replacement car period. But only if I wait for them to fix it….. note I’m not interested in profiting I just want my own car I paid for to work.
Apparently the compensation is capped at £1000 as I’ve had a replacement car period. But only if I wait for them to fix it….. note I’m not interested in profiting I just want my own car I paid for to work.
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