Typical IT Support Costs

[ArsE92]

Hi All

I'm trying to gather some data on what a small business would typically pay for IT support. I'd also be interested to hear what kind of support model most of you use.

There seems to be two types of support generally available:

1 - Pay as you go. I've seen some costs between £75 - £150 per 'incident'.
2 - Contractual, paid monthly.

I know it will vary depending on the complexity of your systems, number of 'seats', SLA etc, but I'm just trying to get some ball-park figures please?

I'd also be interested to hear how happy you are with the service you recieve? What do they do that is great? What could they improve on? (I'm not fishing for business).

Thanks in advance