Fit for purpose?

[sparkyb999]

I am really confused here and need other peoples thoughts...

We were sold an door entry system which works with a magnetic lock. This is positioned at the top of the door and the other part fixed to the wall. When the door reaches the magnetic area it pulls it shut and locks.

Now after a couple of months from fitting the door doesn't always close. I think mainly due to the draft strips running down the side of the door and possibly the door closure at the bottom of the door.

I have had the company in to look at this, and he has said that the door closure works fine and I need to get the door fixed.

My question is, if the company sells you a product, fits it, and it doesn't work due to another component, shouldn't they make good and ensure their product works?

[sparkyb999]

Mr Overheads said:

So NOT the magentic lock then....

no, the mag lock works fine when the door actually closes up to it, but this only happens 50% of the time (for what exact reason not sure). In my eyes, someone tries to sell you this great product, you agree to spend the money, they fit it and it doesn't do the job, and now its my problem as its not compatible with the door. Sorry I should of explained.. a month before I had the door closure replaced and the door works fine as a door. The problem with the door entry unit is the door doesn't quite close in the proximity of the magnet every time. The door isn't broken.

[sparkyb999]

No commotion my friend.. just asking da question!