Whats the chances of a chargeback here :(
Discussion
Im not having a lot of luck with customers at the moment 
Did a job yesterday, CCTV system.
I went out of my way to help her, working on a saturday etc.
But this didn't go the other way, easily the worst customers I've ever come across, moaning about absolutely everything, didn't like where cams sited, the look of cable etc even though explained where things would go.
TBH if it wasn't for the amount of equipment already installed i would of just walked away, but i kept at it, and finally thought she was happyish with the results.
I took a debit card payment on her premises.
I got home, and phone rings, she tells me she is not happy as a cable is tied to a gutter down pipe, half way up the wall. (right next to the sky cable).
Apparently the weight of the extra cable could bring the guttering down :roll eyes:
And wanted me to come back last night to clip it to the wall!
I politely refused, and told her i could drop by in the week and clip it to the wall for her, but would not look as neat clipped to pebble-dash'd wall.
She told me she would cancel the payment £900, and put phone down.
Im now thinking what the f
k!!
Then this morning, i get a call from her daughter, telling me her mothers necklace was missing, i told her nothing to do with me, and i would not be discussing this with her.
I then blocked both there numbers from my phone, as i couldn't be arse'd with this on a sunday!
But she then leaves a rather comical message saying, she know's i stole her necklace, she has been in contact with the police, i must bring back today or there will be consequences
Now i have no intention of going back now to move her cable, she is obviously just finding a way to get out of paying, just as she was yesterday!
So is her bank likely to do a charge back here?? I'm guessing she will give them a load of lies!!
Im guessing if she were to call the police (unlikely?) they would be unlikely to bother me much? due to no evidence.
Oh and i defiantly did not steal her bloody necklace!!!
So any idea's on the chance of a chargeback etc?
Cheers
Did a job yesterday, CCTV system.
I went out of my way to help her, working on a saturday etc.
But this didn't go the other way, easily the worst customers I've ever come across, moaning about absolutely everything, didn't like where cams sited, the look of cable etc even though explained where things would go.
TBH if it wasn't for the amount of equipment already installed i would of just walked away, but i kept at it, and finally thought she was happyish with the results.
I took a debit card payment on her premises.
I got home, and phone rings, she tells me she is not happy as a cable is tied to a gutter down pipe, half way up the wall. (right next to the sky cable).
Apparently the weight of the extra cable could bring the guttering down :roll eyes:
And wanted me to come back last night to clip it to the wall!
I politely refused, and told her i could drop by in the week and clip it to the wall for her, but would not look as neat clipped to pebble-dash'd wall.
She told me she would cancel the payment £900, and put phone down.
Im now thinking what the f
k!!Then this morning, i get a call from her daughter, telling me her mothers necklace was missing, i told her nothing to do with me, and i would not be discussing this with her.
I then blocked both there numbers from my phone, as i couldn't be arse'd with this on a sunday!
But she then leaves a rather comical message saying, she know's i stole her necklace, she has been in contact with the police, i must bring back today or there will be consequences
Now i have no intention of going back now to move her cable, she is obviously just finding a way to get out of paying, just as she was yesterday!
So is her bank likely to do a charge back here?? I'm guessing she will give them a load of lies!!
Im guessing if she were to call the police (unlikely?) they would be unlikely to bother me much? due to no evidence.
Oh and i defiantly did not steal her bloody necklace!!!
So any idea's on the chance of a chargeback etc?
Cheers
Cheers, will have to wait and see regarding a chargeback.
We'll I've just had a call of gwent police, so she has reported it
He pretty much told me over the phone, that it won't go anywhere!!
But here is the complex bit, she is in wales under gwent police, I am in Gloucestershire, under Gloucestershire police.
So he can't just come and speak to me.
He told me I have the option of going into Newport police station voluntary to give a quick statement, Or he can instruct Gloucestershire police to arrest me and bring me to Newport to give a quick statement!!!
Surely they can't just arrest me if I refuse to go, with absolutely no evidence??
We'll I've just had a call of gwent police, so she has reported it
He pretty much told me over the phone, that it won't go anywhere!!
But here is the complex bit, she is in wales under gwent police, I am in Gloucestershire, under Gloucestershire police.
So he can't just come and speak to me.
He told me I have the option of going into Newport police station voluntary to give a quick statement, Or he can instruct Gloucestershire police to arrest me and bring me to Newport to give a quick statement!!!
Surely they can't just arrest me if I refuse to go, with absolutely no evidence??
Oh dear, another turn to this nightmare
Just had a special delivery letter, stating, due to the circumstances, she wants me to come remove system, and full refund.
She states, she has rights for a full refund within 14 days?
Surely distance selling regs don't apply here?
Ok, I supplied a price over the phone, but confirmed the details of the installation in person with her on the day.
Also it's a service along with products, surely if this does count as distant selling, my labour etc shouldn't be refundable?
Just had a special delivery letter, stating, due to the circumstances, she wants me to come remove system, and full refund.
She states, she has rights for a full refund within 14 days?
Surely distance selling regs don't apply here?
Ok, I supplied a price over the phone, but confirmed the details of the installation in person with her on the day.
Also it's a service along with products, surely if this does count as distant selling, my labour etc shouldn't be refundable?
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