PayPal Fee

[smiffy180]

Not sure if it should be in here but as it's to do with business I would assume so.

I will be calling in the morning if anyone isn't able to give an answer but I'm hoping somebody can tell me now as I'm confused/pissed off.

I have just sold 2 items off eBay @£8.50 a piece coming to £17.
PayPal take their fee which should work out at 78p if I have worked it out correctly (3.4% + 20p).
Well, I've just checked and they've taken £1.03 off?

It's the only transaction I've had issue with and no idea why this has happened. Anyone able to explain?

[smiffy180]

Simpo Two said:

Does it include the eBay fees?

No that's a separate invoice.

[smiffy180]

Yes UK sale.

It's free P&P on my listings?

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chippy348 said:

Strange, why i ask if the UK as i think they charge more in the transaction is from a non UK account OR the card used to fund pay pal is not a uk card.

Will be interested to know what they say

I'll update when I find out but I cannot ship abroad anyway due to the type of product it is.

[smiffy180]

Right so i've spent an hour on the phone between PayPal and eBay.

They've told me the buyer has a UK address but used a bank account in New Zealand to pay.
I've then had to pay an extra 1.5% fee because of this.

After being passed onto eBay I asked how to stop this and they told me it was PayPal's responsibility.
So after contacting PayPal one last time, they told me that this person has paid the conversion fee and I should not have. I have sent a screenshot of the fee as they requested and hopefully I'll get refunded back that cost.

[smiffy180]

Simpo Two said:

I admire your perseverance - spending an hour to get 25p back. I hope the calls were free

I'll do it out of principle
Plus, what if it continues to happen? :/

300 minutes to 08 numbers for £3 a month I think, have to call all sorts of people so very helpful to have

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russy01 said:

Im a bit out of the loop with Paypal fees so excuse me if I am missing something. But thats an extremely high rate compared to what we pay.... (well over double)

I dont know what volume you do but Id have a look at getting that down....

Yes not enough volume yet so 3.4% + 20p atm.

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Simpo Two said:

It's standard for the average Joe (as opposed to a business). Add Paypal and eBay together and you lose about 15% on each sale.

It's under a business account?

I charge extra on eBay to make up the difference

[smiffy180]

Jesus Christ.

Got my 25p back on 3rd time lucky.

Taken me around 75mins total Glad my calls are free. I don't have anything better to do, no orders means spare time to chase people

They have though pissed me off. I was told I would be contacted within 48 hours, both times this did not happen.
The 25p is because although the buyer is in the UK, their account is in New Zealand and I occur the charges for this which apparently is under thir T&C's or fee's anyway.
After arguing on the phone nearly calling him a complete and utter fktard - he was adamant 3.4% + 20p of £17 is £1.03 - he said as a one off he'll refund me the 25p

So, now I've got to chase up lenovo who have failed to contact me back - wtf is with customer service from big companies!?