Amazon Account Verification Crap

Amazon Account Verification Crap

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Discussion

DSLiverpool

Original Poster:

14,757 posts

202 months

Thursday 14th May 2015
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Our German account after 6 years got a vero request, they say its a new EU directive and they want all sorts from passports of directors to insurance proof. Thing is they suspend your sales whilst you are checked and this can be 8 - 10 days.

Total shambles and without thought or warning

DSLiverpool

Original Poster:

14,757 posts

202 months

Thursday 14th May 2015
quotequote all
Got further into it, every account is getting checked !! For uk sellers selling via uk it's quite straightforward but we use Germany as a European hub selling to France, Italy etc from there and it's more complicated. We have had 2 emails one with 48 hours and one with 8 hours, the girl said 10 days!!!

Were using the time to tidy the warehouse !!!

DSLiverpool

Original Poster:

14,757 posts

202 months

Friday 15th May 2015
quotequote all
Ean218 said:
It's been going on a while now. They seem to have started on the small new sellers first and now they are moving on to corporates.

If they ask us for any personal details like passport numbers and tax returns, as they have for the tiddlers, they will be told to unceremoniously do one, or give us Jeff Bezos' home address and a copy of his passport.
They will just suspend your sales and you will get lost is a myriad of overseas call centres

DSLiverpool

Original Poster:

14,757 posts

202 months

Friday 15th May 2015
quotequote all
Ok Germany took 9 hours off sales and 12 odd calls telling them to sort it out!

DSLiverpool

Original Poster:

14,757 posts

202 months

Friday 15th May 2015
quotequote all
UK was fine, on UK our account is so old we can't do lots of things a current user can and I am too scared to migrate. Germany wrote us a creepy sorry email and no harm done but it shows how you just cannot base a company on a third party platform.

DSLiverpool

Original Poster:

14,757 posts

202 months

Friday 15th May 2015
quotequote all
Phooey said:
DSLiverpool said:
UK was fine, on UK our account is so old we can't do lots of things a current user can and I am too scared to migrate. Germany wrote us a creepy sorry email and no harm done but it shows how you just cannot base a company on a third party platform.
Good to hear UK was still trading!
Me to as we launched our new magento site yesterday and it's terrible - needs a lot of urgent snagging!

DSLiverpool

Original Poster:

14,757 posts

202 months

Saturday 16th May 2015
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Russ you CANNOT do FBA with anything like Lego, example - buyer needs a missing brick for a set or has a broken motor, buys your kit, swaps part carefully repacking and sends back to amazon freepost or collected as unwanted for refund. In a month or whatever you clear your returns and you get a pallet back or mainly crap that is a write off or needs a clued up person to go through each one then you sell it as used etc etc. A cheaters dream. Sometimes you dont even get the right item back but you dont know who the exact buyer was and they are refunded anyway plus you paid the return post.

Utopia ?

DSLiverpool

Original Poster:

14,757 posts

202 months

Monday 18th May 2015
quotequote all
R E S U L T >>>>>>>>>>>>>>>>>>>>>>>>> Ok so were approved and it was a faf (not my faf) and my "do it" guy got my name wrong B U T and its a huge B U T


16000 Euros was sat in Italy, France and Spain without an attached bank account just slowly accumulating - totally unexpected bonus. Its accrued over 18+ months and was small enough to get lost in currency transfer etc.

Chuffed.

DSLiverpool

Original Poster:

14,757 posts

202 months

Monday 18th May 2015
quotequote all
Italy want a utility bill, none of the other countries did and I really want to stop selling in Italy so I might let it slide.

DSLiverpool

Original Poster:

14,757 posts

202 months

Tuesday 19th May 2015
quotequote all
spikeyhead said:
DSLiverpool said:
Italy want a utility bill, none of the other countries did and I really want to stop selling in Italy so I might let it slide.
I'm glad I'm not in that game, all the utilities are done online and in the girlfriends name.
They accepted the finance docs for my car ........ (DOH forgot we all pay cash and dont need finance ever for anything)

DSLiverpool

Original Poster:

14,757 posts

202 months

Wednesday 20th May 2015
quotequote all
Phooey said:
Do you guys just simply scan the documents they require and send them as a PDF?

I started the 'verification' process last night and waiting to hear if and what documents Amazon need. Limited VAT reg company - 2 directors - UK selling only. On the first page of the verification i put my home address in 'registered business address' but noticed on the Company House (Current Appointments Report) that the 'registered office' is my Accountants address. The directors address is also the accountants. I think this will cause me problem.
That was a mistake your home is not your reg address

DSLiverpool

Original Poster:

14,757 posts

202 months

Sunday 24th May 2015
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Once verified a new feature is a cash out anytime button - no longer the friday afternoon cut off and wednesday payday!