eBay genius at your service

[DSLiverpool]

eBay says:
A case has been opened because the buyer has an issue with an item purchased from you. We reviewed the case and have decided to issue the buyer a refund of £49.99 without any impact to you. The refund includes the purchase price plus original postage & packaging.

This case is now closed. You aren't required to reimburse the buyer or eBay and this case will not be counted in your seller performance evaluation.

You can view the details of the case in the Resolution Centre.

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I called and asked how to handle it, they told me exactly and for the first time ever I've avoided a hit!

[DSLiverpool]

No favouritism, just followed procedure.

We shipped it, he said it hadn't arrived, we uploaded tracking info that said it had but I have lost these before hence I asked customer services to tell me the right way to do it so we don't get a strike.

Chuffed