BT Complaints Procedure
Discussion
Hello,
Long story, issues with BT yet again, I am seriously fed up with them, they fix one problem and create two new ones, the standard frontline staff cannot deal with the complicated mess they have created and never call me back, they tell me the problem needs to be investigated and then never call me back.
I have exhausted their chat and phone system and get nowhere, I have filed an official complaint 20 days ago and haven't heard anything back, what can I do to wake them up and get somebody with a bit more authority & common sense to get involved?
Any help is greatly appreciated, thanks!
Long story, issues with BT yet again, I am seriously fed up with them, they fix one problem and create two new ones, the standard frontline staff cannot deal with the complicated mess they have created and never call me back, they tell me the problem needs to be investigated and then never call me back.
I have exhausted their chat and phone system and get nowhere, I have filed an official complaint 20 days ago and haven't heard anything back, what can I do to wake them up and get somebody with a bit more authority & common sense to get involved?
Any help is greatly appreciated, thanks!
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