The Consumer Rights Act 2015

[Dixy]

Wow, I have been reading up on this and it frightens the life out of me, I operate a specialist retail business and pride myself on the service given. All businesses from time to time get the customer from hell but this will encourage more. It is also going to open a can of worms with our suppliers.
The only good news is it will make it harder for pile it high sell it cheap merchants.

[Dixy]

can you point to where it says that.

[Dixy]

This is the act

http://www.legislation.gov.uk/ukpga/2015/15/introd...