eBay Appeal - They have lost their mind
Discussion
Well not a happy bunny this morning.
Had an idiot customer who gets irrate with me in a case because they missed out their first line of the address at checkout.
I am all for helping customers and taking a few abuse purchases as part of business but what really rips the piss is that even though this person inputted an incorrect address they favour with him and refund him!!!
WTH have they lost their mind, they try to compete with amazon on the prime service without providing a similar facility as sellers we have no choice but to try and make it work.
This is a total joke, I honestly thought common sense would prevail here, the customer input wrong address so thats their bad luck.
So now sellers are responsible for everything? customers stupidity, royal mails delay, snow, wind, thunder, tax increase, ebay being generally crap at competing with amazon.
why not just make it our fault for the financial crash too.
Total and utter idiots. I am on the phone right now to them and they keep trying to fob me off saying their system is not loading to validate the address, I said its fine you take your time, I can be on the phone for 10 hours!
Had an idiot customer who gets irrate with me in a case because they missed out their first line of the address at checkout.
I am all for helping customers and taking a few abuse purchases as part of business but what really rips the piss is that even though this person inputted an incorrect address they favour with him and refund him!!!
WTH have they lost their mind, they try to compete with amazon on the prime service without providing a similar facility as sellers we have no choice but to try and make it work.
This is a total joke, I honestly thought common sense would prevail here, the customer input wrong address so thats their bad luck.
So now sellers are responsible for everything? customers stupidity, royal mails delay, snow, wind, thunder, tax increase, ebay being generally crap at competing with amazon.
why not just make it our fault for the financial crash too.
Total and utter idiots. I am on the phone right now to them and they keep trying to fob me off saying their system is not loading to validate the address, I said its fine you take your time, I can be on the phone for 10 hours!
matjk said:
Ok so the other day I orderd some zip lock bags, 2000 little drug dealer bags! They didn't arrive at work after 2 weeks so I investigated and somehow the order had been sent to my registered billing address, I never use this address, I never have, didn't even know it was in there! But it's wrong , must have been a typo from 5 years ago! I called eBay to try and ask what had happened and they told me to raise a claim against the seller! 100% not his fault but they said I had a better than 50/50 chance of getting my money. I didn't , just wrote the bags off but this is the type of advise they give!
It is interesting to hear another angle to the story. Well I got through to a US call centre, Spoke to an agent, then a manager then an ops manager; on call for 45 minutes and they just get mouthing the same rubbish of the proof of postage to the specific address.
To say I am shocked would be an understatement. After I was told for the last time by the ops manager I would still have to provide proof of postage I just went on a rant about how useless ebay was trying to compete with amazon yet passing all the responsibility to the sellers rather than providing a facility to provide the level of service they are promising.
No wonder eBay is going downhill. We dont invest in any more products to sell on ebay anymore and have spent an extra 45k in the last 6 months to sell products mostly on amazon and other sales channel and NOT eBay.
Joke!
I also think sometimes it is a bit of a glitch on the eBay system but obviously that is something I cannot prove and nor would eBay ever admit it.
What I said to eBay is that why do I need to pay for the mistake twice! once in loss of the product, fees, costs and then a refund out of my account, they should pay for it.
Anyway its never going to change. Change can be made with actions and I am already slowing down on ebay its not worth the hassle and profit margins.
I sell 40% less on amazon than I do on ebay, I get less messages from people moaning about random rubbish on amazon, I make more money on amazon even though the sales are 40% less and you are able to provide better products due to being able to sell higher priced products.
What I said to eBay is that why do I need to pay for the mistake twice! once in loss of the product, fees, costs and then a refund out of my account, they should pay for it.
Anyway its never going to change. Change can be made with actions and I am already slowing down on ebay its not worth the hassle and profit margins.
I sell 40% less on amazon than I do on ebay, I get less messages from people moaning about random rubbish on amazon, I make more money on amazon even though the sales are 40% less and you are able to provide better products due to being able to sell higher priced products.
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