PayPal - escalating dispute

[fido]

I purchased a seminar through PayPal (into 4 figures so not an insignificant amount) but it was cancelled and thus I chased for a refund. Buyer didn't to mail so I chased it through PayPal. He had opportunity to reply before I escalated the dispute.

But after I escalated it, he has now got in touch and offered to refund and suggested I cancel the dispute as it has locked his funds(!) I replied that he should try to refund through PayPal and he said he has now refunded but cannot see if it has worked.

To be honest as trust is at a low point - I am reluctant to cancel the dispute. Any suggestions from anyone who knows PayPal - should I just wait for the alleged refund to appear?

[fido]

Thanks for that. I have to be careful what I say here, but the reason for my cautiousness is that several dissatisfied customers have told me to watch out!

Edited by fido on Wednesday 4th May 13:10

[fido]

schueymcfee said:

In my experience when a refund is actioned it is done within 5 minutes and is completely automatic (despite the email they send saying "After a review Paypal has decided in favour of the buyer").

That is what I expected as well - surely it's in everyone's interest to resolve it quickly. It has been two hours now and I have not had any updates. One thought - I mentioned 'fraud' as a reason for escalation (had very good reasons to do so) - but would that slow down the refund process?

schueymcfee said:

If he tries to provide proof of delivered service then I'd be straight on the phone to Paypal, if you don't hear anything more from him then I'd be on the phone to Paypal before the time limit is up to confirm the money will auto refund. Crossing Ts and dotting Is and all that.

That is not possible now (without going into details and I have substantial evidence of non-delivery). If he did this I would happily bend him over a barrel with a half-decent lawyer.

Edited by fido on Wednesday 4th May 13:15

[fido]

Nope, it was not the first type. They asked for a reason to escalate and it was more the "taking people's money and not refunding" - as it happened [allegedly] to others as well [and I provided the evidence of]. Either way, I will contact PayPal so that they don't over-do it.

[fido]

Thanks chaps - all good advice.

Just to spoke to PP - they said he should have no problems in Refunding through an Open Case (as mentioned before) - they are now getting in touch with him to 'assist' him in his attempts .. :-|

>> Is he emailing you direct or through Paypal?
My work address - have mentioned to PayPal and it is all safely logged.

Update:
Seller says he received instructions from PayPal but it doesn't work, and he has asked them to close the case .. whilst ranting about PayPal communication and suggesting that I could close the case and let him refund!

Part of me wants to give the Seller a Christopher Walken hug whilst saying "I love this guy!"

Edited by fido on Friday 6th May 12:28