Problems with Amazon
Discussion
Hopefully somebody can help
We are a small amazon seller and they have suspended our account pending verification.
We are now trapped in a loop of supplying a document for them to say they want something else. We are now at the point where we have submitted everything they have asked for twice with no end in sight.
Speaking to a human on the phone is impossible and somebody will call us back and of course that never happens.
It's been two weeks now and there is no hope of resolution.
Does anybody have any contact details for anybody within Amazon I can actually speak to or can anybody supply and e-mail for somebody who can sort it out?
Just for the avoidance of doubt this was all triggered by a change of address and the account is/was still in good standing.
We are a small amazon seller and they have suspended our account pending verification.
We are now trapped in a loop of supplying a document for them to say they want something else. We are now at the point where we have submitted everything they have asked for twice with no end in sight.
Speaking to a human on the phone is impossible and somebody will call us back and of course that never happens.
It's been two weeks now and there is no hope of resolution.
Does anybody have any contact details for anybody within Amazon I can actually speak to or can anybody supply and e-mail for somebody who can sort it out?
Just for the avoidance of doubt this was all triggered by a change of address and the account is/was still in good standing.
To be honest I'm not sure.
We kept filling in the required forms and they came back to us every 48 hours asking to for something different and then eventually the same information we had provided earlier it was just a wall of computer says no. So we kept up with that process but started ringing three times a day. Polite phone calls but insisting on being escalated to managers who all said the correct department would ring back and didn't have a phone.
I was also e-mailing every e-mail address I could find on the web and the ones provided to me by private message, non of which resulted in a response.
Eventually we got a call back from a helpful person who sorted it there and then, it would appear eventually it dropped on somebodies desk who was bothered to sort it out. I have no idea if the phoning and e-mails helped.
Sadly though sales are now the worst they have ever been, I have no idea if it's a economy Brexit thing or if its related to the suspension.
We kept filling in the required forms and they came back to us every 48 hours asking to for something different and then eventually the same information we had provided earlier it was just a wall of computer says no. So we kept up with that process but started ringing three times a day. Polite phone calls but insisting on being escalated to managers who all said the correct department would ring back and didn't have a phone.
I was also e-mailing every e-mail address I could find on the web and the ones provided to me by private message, non of which resulted in a response.
Eventually we got a call back from a helpful person who sorted it there and then, it would appear eventually it dropped on somebodies desk who was bothered to sort it out. I have no idea if the phoning and e-mails helped.
Sadly though sales are now the worst they have ever been, I have no idea if it's a economy Brexit thing or if its related to the suspension.
Some are some aren't, to be honest it's all a bit disorganised.
Some we have thrown together, some we are on other peoples listings.
A friend and I run it and to be honest it’s all a bit, dare I say it, unprofessional. We started it as thing to fund out track cars and track days and it’s grown from there. We spiked in turnover last year and had to register for VAT and now we have dropped back well under the threshold.
We have an ebay shop too and both need a good tidy up, listing templates and just generally looking more professional.
Some we have thrown together, some we are on other peoples listings.
A friend and I run it and to be honest it’s all a bit, dare I say it, unprofessional. We started it as thing to fund out track cars and track days and it’s grown from there. We spiked in turnover last year and had to register for VAT and now we have dropped back well under the threshold.
We have an ebay shop too and both need a good tidy up, listing templates and just generally looking more professional.
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