Amazon - returns / repairs
Discussion
I want to understand how such a successful company can remain so when every time you send something back to them for return / repair, it gets lost. Over the years I have sent numerous things back and some of it of a decent value, every single time without fail, it is lost.
I have used their repair service when things have broken under warranty 3 times. Each time I have generated the QR code and used their prepaid address and delivery info - each time without fail they have lost the item and no trace of it / no update / no explanation has ever been given. I don't even think they have a repair service, it feels like a spoof button designed for people to use to send stuff back hoping they forget about it. Its atrocious.
Last week I sent something back to them which was't faulty - I simply didn't like them. Brand new set of headphones sent back within 24 hours and guess what, lost.
And as for their help service, it is the worst by far of any company. The chat function is useless, questions not answered with the agent just disappearing and a new agent joining, only to start helping then disappears and a new agent, and so on and so forth. If you request a phone call your phone rings and half way through the problem it cuts you off. Zero understanding of or avenues of support for neurodiversity too, zero.
How can it be soooo bad?
I have used their repair service when things have broken under warranty 3 times. Each time I have generated the QR code and used their prepaid address and delivery info - each time without fail they have lost the item and no trace of it / no update / no explanation has ever been given. I don't even think they have a repair service, it feels like a spoof button designed for people to use to send stuff back hoping they forget about it. Its atrocious.
Last week I sent something back to them which was't faulty - I simply didn't like them. Brand new set of headphones sent back within 24 hours and guess what, lost.
And as for their help service, it is the worst by far of any company. The chat function is useless, questions not answered with the agent just disappearing and a new agent joining, only to start helping then disappears and a new agent, and so on and so forth. If you request a phone call your phone rings and half way through the problem it cuts you off. Zero understanding of or avenues of support for neurodiversity too, zero.
How can it be soooo bad?
How are you getting refunded in an hour? The process stipulates that the refund takes 14 days, and only once received (hence the time line I posted above).
The repair service is for goods under warranty that are outside the 30 day window. I have sent 3 things back using this service within the last year, all of them lost with me having to chase for an update / money back etc.
The repair service is for goods under warranty that are outside the 30 day window. I have sent 3 things back using this service within the last year, all of them lost with me having to chase for an update / money back etc.
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