BT retardness with internet and home move.

[andygo]

I'm moving home in a week.

The new property has BT infinity with fibre to the actual house rather than the cabinet.

In a traumatic conversation with BT they tell me they can't provide an engineer to reconnect me until 22nd May, over 3 weeks after I move in.

The internet has been switched off at the exchange I would have though, not hacked off at the pavement. Why do BT insist on taking so long to switch back on and why on earth do they need an engineer to plug my router in?

Is there any way to speed up this process?

I pointed this out to the BT girl but she told me the computer said it was the way it had to be done. She had no insight into the tech aspect at all. Her best solution was to tell me to find a wifi hotspot in the garden as she does at her mum's house when she visits. FFS, are they for real?

[andygo]

They may ask for 6 weeks, but that's nice and cosy for them isn't it?

Doesn't take 6 weeks to cease a service. Reconnection is the flick of a switch at worst I suspect...

[andygo]

Munter said:

You know all "those" people you meet on a daily basis. The ones where you can't quite work out how they get through the day alive.

Those people also order broadband. And BT can't do a competency test on everybody. So they assume everyone is one of "those".

Actually BT have a monopoly on employing "those" people in their moving home department..

[andygo]

When connected it will give me 80mb download and 20 up..

In the meantime I have bought an Alacatel Mifi thingy to use with 4g. Hope it work or its £60 down the swanny.

[andygo]

Well BT told me it was to the door rather than to the cabinet so, well, who knows? They probably don't!

[andygo]

Just on the phone as I type to BT. Definitely fibre to the door, I have to go to a different department.

The are a nightmare to sort out, its always a case of 'the computer says...'

[andygo]

Spoke to bt again, £37 pm gets me 200 mb download, £50 gets me 300mb. That's a little over the top to browse PH!