Complaining to Apple UK

[AyBee]

I'd like to vent to Apple UK after a recent experience at their Covent Garden store - phone in for a known fault repair. I can't find an email address anywhere that will actually go to a person and be acknowledged - any thoughts please?

[AyBee]

I'm not sure whether it was store policy or apple policy - the phone was in for a known manufacturing fault and I got a loan phone which was half the size of my phone (so restoring and then backing up wouldn't work) and the volume button on the loan phone didn't work either. May seem minor - but when it's a manufacturing fault, I'd expect better service!

[AyBee]

btsidi said:

Did you really need 128 giggawatts of storage for the few days the repair was taking?

Giggawhat? I went away for the week following my phone going in for repair, I didn't need the capacity, but you can't restore 32GB to a 16GB phone and therefore, can't backup a 16GB phone to merge it with a 32GB backup to restore to my 32GB phone so whatever I did in that week, has been lost. Unacceptable in my opinion since the fault was theirs, not mine.

[AyBee]

ecsrobin said:

And if you broke any other brand of mobile in the uk you may have been lucky to get a loan Nokia or similar.

Which is relevant how exactly?

[AyBee]

Spitfire2 said:

AyBee said:

ecsrobin said:

And if you broke any other brand of mobile in the uk you may have been lucky to get a loan Nokia or similar.

Which is relevant how exactly?

Err why do you think it isn't relevant?

Sounds like you want a moan - just use all the email addresses etc listed above.

Being unable to restore a load of tunes and apps for a week isn't exactly a big deal is it?

Because if I'd bought a Samsung or Nokia, I'd expect that, but I didn't, I bought an iPhone because you can go into a store and get help and get it fixed.

You have a Ferrari but they take it away because there was a manufacturing fault, they give you a fiat 500 as a loaner because "it's policy", I suspect you'd want to complain too.