Handling Volumes of Sales@ Email Inbox

[anonymous-user]

Hi all, long time lurker first time poster here......

Not sure if this should go in the business section or the computers - please feel free to move if appropriate. At work we have a sales mailbox that received around 250 messages per day split between orders and enquiries. At present, 4 people share this inbox and manually and randomly decide who deals with each email, but this is inefficient and leaves open the possibility of either duplicating or missing emails - and as email gets more popular the amount of traffic will obviously increase. Is there a more efficient way these emails could be 'shared out' between the mailboxes automatically so we minimise the chance of human error when dealing with them?

I am not a computer person, so may not have explained this as clearly as I could have done but any input on this would be gratefully received.

Thanks in advance......

[anonymous-user]

That's great, thanks for all the replies. Will do some research about the folders then go to my it guy, just wanted to know if what I wanted could be done as he hasn't exactly got a can do attitude.

Appreciate your help.