Help my sister with computer security, someone else looking?
Discussion
Most of my family including me are quite useless on computers.
My sister has recently messily split with her long term partner.
She has kept the family laptop so the children can still do their homework, however of late the ex partner has been asking about things he shouldn't know about.
She has also changed the broadband supplier and the little tab thing with all the codes has gone missing during his last visit.
We are assuming he has installed something that allows him to access the laptop from elsewhere - is this easily checked and if so how?
Anything else do try? - and please keep it simple!
Many thanks!
My sister has recently messily split with her long term partner.
She has kept the family laptop so the children can still do their homework, however of late the ex partner has been asking about things he shouldn't know about.
She has also changed the broadband supplier and the little tab thing with all the codes has gone missing during his last visit.
We are assuming he has installed something that allows him to access the laptop from elsewhere - is this easily checked and if so how?
Anything else do try? - and please keep it simple!
Many thanks!
All passwords have been changed a few times now.
It is odd things he knows - like new clothes/electrical that have been bought, possible holiday destinations etc. Probably easily available from her emails?
We will be buying her a new laptop asap, frustratingly he has set himself up as administrator and getting things like the pictures and videos off is not easy. Might ask the local shop to have a look, was just hoping it would be something easy.
It is odd things he knows - like new clothes/electrical that have been bought, possible holiday destinations etc. Probably easily available from her emails?
We will be buying her a new laptop asap, frustratingly he has set himself up as administrator and getting things like the pictures and videos off is not easy. Might ask the local shop to have a look, was just hoping it would be something easy.
Thanks for all the help everyone, took it into the shop today and they have taken all the videos/photos and children's work off and saved to a Harddrive.
They had a cursory look and suggested nothing was obviously tracking anything.
They formatted and reinstalled windows and office for her, then went through setting up emails etc.
Shall I tell her to try a new browser, or should this of sorted it?
I have given her an old iPad and she is going to use that from now on and leave the laptop with the children!
I like the idea of setting a trap though...
On another note - his current Facebook status is something like "nice one for trying to look at my files you b@&'h, it's logged your IP address so I'm now watching you"
It's got her a bit upset as we don't know what he is on about and were wondering if it is something the shop has done? Or is he now blocked out and got his knickers in a twist?
They had a cursory look and suggested nothing was obviously tracking anything.
They formatted and reinstalled windows and office for her, then went through setting up emails etc.
Shall I tell her to try a new browser, or should this of sorted it?
I have given her an old iPad and she is going to use that from now on and leave the laptop with the children!
I like the idea of setting a trap though...
On another note - his current Facebook status is something like "nice one for trying to look at my files you b@&'h, it's logged your IP address so I'm now watching you"
It's got her a bit upset as we don't know what he is on about and were wondering if it is something the shop has done? Or is he now blocked out and got his knickers in a twist?
Quick update.
She has now changed all her passwords or set up new accounts on everything - from Pinterest-Facebook-ebay etc.
This was done from our house on our computer, we reset the iPad (it had loads of my rubbish on it) and she is only using that now.
After speaking to bt (really helpful), we have changed the password on the router (home hub4)
He has been surprisingly quiet - possibly cross he can't access her computer anymore? Although he has tried changing lots of things on the joint account and tried upping the overdraft limit. Luckily as it's locked down they got in immediate contact with my sister!
She has now changed all her passwords or set up new accounts on everything - from Pinterest-Facebook-ebay etc.
This was done from our house on our computer, we reset the iPad (it had loads of my rubbish on it) and she is only using that now.
After speaking to bt (really helpful), we have changed the password on the router (home hub4)
He has been surprisingly quiet - possibly cross he can't access her computer anymore? Although he has tried changing lots of things on the joint account and tried upping the overdraft limit. Luckily as it's locked down they got in immediate contact with my sister!
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