Bt infinity grrr

[egor110]

So with my old sky broadband i was getting high's of 2 and lows of 0.50!

I decided i'd get bt infinity fibre, it was installed friday and i was getting speeds of 24 which is the max they thought would be possible.

10pm friday we couldn't get anything to connect to the net ( laptop,3 tables,2 mobiles) despite the hubs blue light being on supposedly meaning everything's working ok.

So i turned it off/on and it worked ok until this evening when we lost connection, i did same again and it's now working however i ran a bt speedcheck and it says 'it looks like you don't have infinity fibre to the home'

At least with the old broadband it was slow as fk but i could always get online.

[egor110]

Update - they phoned this morning to say they found a fault on the line leading up to our house.

They had a engineer out sorting it this morning and it's now working , fair play to them they got that sorted quick i only contacted them last night at 10.

[egor110]

Updated update- it's still st, every night at about 8.30 i can't connect to anything, reset the router and it works fine until the next evening.

[egor110]

Salesy said:

Just out of interest how many other BT hubs can you see when you look for wifi?
I only say this as i live in a cup-de-sac and 8 of my neighbours have BT hubs. If you check the web you will find that there will be conflicts between the hubs as they are all fighting for a wireless channel. There are only 11 channels available and when 1 is selected the hub actually uses the other 2 either side as well.

I ended up changing my router to an Apple airport extreme and have never had a problem since.

3 hub5's and a hub2.

[egor110]

Alucidnation said:

If you keep resetting the hub/modem combi (if you have one of these), the equipment in the cabinet will think the line is unstable and lower the throughput automatically.

If you have a BT openreach modem, and a separate wifi router, just reset the router and not the modem.


Most routers nowadays are quite good at auto selecting a channel so its probably best to leave it to it.

Also, i doubt turning of the 5G wifi will improve things much, if anything, it would be better to use this rather than 2.4.

It lowers itself anyway, everything stopped earlier i tried to do a speedcheck and got a reading of 0.03 bit couldn't complete the test.

Thanks for the tips .

Edited by Alucidnation on Wednesday 15th April 22:34

[egor110]

Sheepshanks said:

Blaster72 said:

then Click on 5Ghz Wireless and turn it off - give this a while and see if makes any difference.

Even if you don't turn it off, definitely give the 5GHz and the 2.4GHz different names and don't use 5GHz unless you're close to the router.

I've had Infinity for almost a year and but it does have its moments - we do a lot of Skype calls and sometimes it'll drop the call every few mins (this is on a wired connection, nothing to do with wireless). If I reset the router it'll work fine.

Am i able to just plug a non bt router into the wall plug?

I've got a belkin router doing nothing.

[egor110]

Update- it slowed down to nothing last night so i had to restart the hub, then when i woke up at 6am until 3pm i was getting 0.938 to 0.341.

Did the computer chat thing to bt and it turns out my hub was locked to channel 6 in 2.4ghz and 36 in ghz , so it wasn't auto searching and changing channels.

Fingers crossed it's sorted.

[egor110]

WinstonWolf said:

Ah, for an accurate test of the line speed you need to do it wired with a single device connected

I've been at work until 3, so had just laptop connected with a speed test every 30 mins

[egor110]

And again no internet.

That's all 7 nights since it was installed it's not worked.

[egor110]

Right i've been on the phone to bt and they are now saying i have to use any devices wired not wireless.

They don't guarantee you'll recieve wireless connection plus i'm tied in for 12 months so can't even cancel , despite them not providing me with the service i signed up for.

I totally understand at busy times speed will drop but i'm getting under half a meg at 6am, and unable to use the internet 90% of the time.

[egor110]

Troubleatmill said:

To be fair to BT - your wireless stuff could be the problem.

Just run it with a cable - and see what you get for a few days.

So today had been pretty stable speeds around 20 from 10pm until 7pm when the speed dropped to 0.121.

Restarted the hub and from 7pm with speeds around 19 until 9.30 when the speed dropped to 0.864.

I switched off the wifi connected the ethernet cable and the speed is 0.017, 0.534 and now 0.00.

Surely this proves that it's nothing to do with the wifi, as it's just as bad wired as wireless ?

[egor110]

Sheepshanks said:

egor110 said:

I switched off the wifi connected the ethernet cable and the speed is 0.017, 0.534 and now 0.00.

Surely this proves that it's nothing to do with the wifi,

Yep. Report it as faulty.

What's the Hub connected to - I think you said you'd had it installed, so did they change the connection box faceplate?

Bt installed a faceplate over the main phone socket into the house, one of the ones with the phone plug below the internet plug.

All night there's been no connection , so just restarted it and back to 15 meg straight away.

I'm out today so will leave the laptop plugged directly into the wall but i guarantee that this evening the speed will drop to under half a meg.

[egor110]

Sheepshanks said:

Not sure why you're messing around further with it - there's obviously something wrong. Just report it. Maybe they'll send you a new Hub to try in the first instance.

Does the line test by any chance show a fault: https://www.bt.com/consumerFaultTracking/public/fa...

I have every other day last week, but they say its wireless so wont send a engineer.

[egor110]

egor110 said:

Originally I was using WiFi,like you'd expect to be able to do.

1st they said there was a line fault and supposedly fixed it.

Next they said my hub was set to channel 6 in 2.4ghz channel 36 in 5ghz, the settings were changed auto smart select.


This weekend WiFi is off and the ethernet cable is plugged into the hub and laptop.