Apple replacement scheme - is worth a try?
Discussion
Hi,
My almost new iPhone 5S has just lost a battle with the tailgate of a Subaru Forester - quick dramatically. FYI is was being used as an overhead light using its torch on the top lip of the open tailgate and then, forgotten about.... and so when the tailgate was slammed shut... let's just say the iPhone now looks more like a non-EU spec banana and the screen has come away dramatically from it's extremely bent rear casing. It's severe.
So, reading on the net I see there is something called the Apple replacement service of in-warranty but accidentally damaged iPhones - something like £250 to have it replaced. Can't seem to find a definitive answer on whether I would qualify.
Has anyone any experience of this? Does it cover such stratospheric damage as described above? Worth a visit to the Apple Store (UK)....? I'd pay the fee to have it replaced as I am just 1 month into a 2 year contract - not the best time to do this sort of thing.
Cheers.
My almost new iPhone 5S has just lost a battle with the tailgate of a Subaru Forester - quick dramatically. FYI is was being used as an overhead light using its torch on the top lip of the open tailgate and then, forgotten about.... and so when the tailgate was slammed shut... let's just say the iPhone now looks more like a non-EU spec banana and the screen has come away dramatically from it's extremely bent rear casing. It's severe.
So, reading on the net I see there is something called the Apple replacement service of in-warranty but accidentally damaged iPhones - something like £250 to have it replaced. Can't seem to find a definitive answer on whether I would qualify.
Has anyone any experience of this? Does it cover such stratospheric damage as described above? Worth a visit to the Apple Store (UK)....? I'd pay the fee to have it replaced as I am just 1 month into a 2 year contract - not the best time to do this sort of thing.
Cheers.
Thanks all - Genius Bar appointment booked.... fingers crossed. As it is all still in one piece, but only just, I am hoping they will replace it for the fee (Out of Warranty replacement) which I gather is £199 for a 5S. An expensive error then...
If this fails, I will try and have it repaired by a third party company... Not too keen on this but can't afford to just bin the phone.
If this fails, I will try and have it repaired by a third party company... Not too keen on this but can't afford to just bin the phone.
So here's an update. Genius bar chap replaced it no questions asked. The cost was 199 including VAT - cheaper than a new 5s or the hassle, uncertainty and excess plus premium increase of claiming on the household insurance. I'm now up and running again (luckily I had a backup).
I'm impressed by Apple's customer service on this. OK it means your still in the Apple camp and OK there was a fee, but where else could you take back a completely wrecked (by you) item, not even to the shop you bought it (it came via EE) and they replace it no questions asked?
I'm impressed by Apple's customer service on this. OK it means your still in the Apple camp and OK there was a fee, but where else could you take back a completely wrecked (by you) item, not even to the shop you bought it (it came via EE) and they replace it no questions asked?
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