Fibre switchover 'optimising'.
Discussion
Expecting switchover today.
Got an email at 5.30 saying it's all done, isp have activated it their end and a man has done a 'thing' at the exchange box.
No connection.
I've just spoken to customer support who say it is 'optimising' and should be working by midnight.
Can anybody explain this optimising as I dont understand it. Am I being fobbed off or is it a thing?
It seems like there is petrol in the tank, oil in the sump and a charged battery. They have turned the key, starter motor is whirring and now I'm waiting for a spark to manifest. ie. It should be instant but nothing is happening.
Got an email at 5.30 saying it's all done, isp have activated it their end and a man has done a 'thing' at the exchange box.
No connection.
I've just spoken to customer support who say it is 'optimising' and should be working by midnight.
Can anybody explain this optimising as I dont understand it. Am I being fobbed off or is it a thing?
It seems like there is petrol in the tank, oil in the sump and a charged battery. They have turned the key, starter motor is whirring and now I'm waiting for a spark to manifest. ie. It should be instant but nothing is happening.
Edited by Adamxck on Thursday 2nd July 21:02
Well, midnight has been and gone and as expected, still no connection.
I'll try a 30 min power cycle but I don't hold out much hope.
It's connected as per the quick start guide.
It is an upgrade from adsl, yes. Same company. They sent out a new hub with filters and wires etc which have replaced the old ones.
I need the micro filter. Well, the book says I do.
I do have a dial tone and can make and receive calls.
I'll try a 30 min power cycle but I don't hold out much hope.
It's connected as per the quick start guide.
It is an upgrade from adsl, yes. Same company. They sent out a new hub with filters and wires etc which have replaced the old ones.
I need the micro filter. Well, the book says I do.
I do have a dial tone and can make and receive calls.
Edited by Adamxck on Friday 3rd July 06:52
Edited by Adamxck on Friday 3rd July 06:54
It's Sky. I have one port. Nobody has installed anything new and I'm assured I have all of the correct stuff.
They are sending an engineer round tomorrow as they basically have no idea. They gave a reason but I suspect its more 'optimisation' b
ks again.
I hope it's an issue he's seen a few hundred times before and can fix without trying. However I have zero confidence in them at this point.
They are sending an engineer round tomorrow as they basically have no idea. They gave a reason but I suspect its more 'optimisation' b
ks again.I hope it's an issue he's seen a few hundred times before and can fix without trying. However I have zero confidence in them at this point.
A contractor, paid on a job by job basis, with just 3 minutes to find our line in the green box unsurprisingly did it wrong. So in trying to save money, they've ended up having to pay a full time open reach engineer for an hour and a bit of his time, plus our compensation to sort it out.
Apparently it happens a lot.
Apparently it happens a lot.
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