Fair Play to Apple
Discussion
Now I'm no Apple fanboy per se but credit where credit's due.
My 2011 MacBook Pro developed a fault recently with the graphics card, which basically rendered the dedicated GPU useless, meaning I couldn't game, watch TV or anything else on my laptop without using a third party app to force it to only use the integrated GPU (which certain games will not run on).
I took it in to the store expecting the worst, but was told that it was covered by some kind of extended warranty due to the particular issue being quite common (bearing in mind this machine is 4-5 years old and I'm not even the original owner when it was purchased from Apple) so I was expecting to have to pay for the repair, and was delighted to find that this wasn't the case.
When I go in to pick up the repaired machine, I notice that they have managed to put two (VERY small) chips into the lid of the laptop. I wouldn't have even mentioned it if there was any doubt that they were there when I took it in, but I knew they weren't, so I made it known that I wasn't too pleased about that, (but was still expecting to walk out of the store with a chipped laptop and an apology).
They immediately offered to replace the entire display, same day, and I now have it back with both a new logic board and a new display., which would have cost nearly £700 had I had to pay out for this myself.
Now I know it was their mistake which led to the necessity for the display replacement, however I still think that's an awesome example of how to treat customers.
I know people talk negatively about the price of Apple products, but if I knew I would get service like that overtime, I certainly don't begrudge paying a premium for it. Compared with another tech company that I also dealt with today about a faulty piece of hardware...let's just say that they could learn an awful lot from Apple!
My 2011 MacBook Pro developed a fault recently with the graphics card, which basically rendered the dedicated GPU useless, meaning I couldn't game, watch TV or anything else on my laptop without using a third party app to force it to only use the integrated GPU (which certain games will not run on).
I took it in to the store expecting the worst, but was told that it was covered by some kind of extended warranty due to the particular issue being quite common (bearing in mind this machine is 4-5 years old and I'm not even the original owner when it was purchased from Apple) so I was expecting to have to pay for the repair, and was delighted to find that this wasn't the case.
When I go in to pick up the repaired machine, I notice that they have managed to put two (VERY small) chips into the lid of the laptop. I wouldn't have even mentioned it if there was any doubt that they were there when I took it in, but I knew they weren't, so I made it known that I wasn't too pleased about that, (but was still expecting to walk out of the store with a chipped laptop and an apology).
They immediately offered to replace the entire display, same day, and I now have it back with both a new logic board and a new display., which would have cost nearly £700 had I had to pay out for this myself.
Now I know it was their mistake which led to the necessity for the display replacement, however I still think that's an awesome example of how to treat customers.
I know people talk negatively about the price of Apple products, but if I knew I would get service like that overtime, I certainly don't begrudge paying a premium for it. Compared with another tech company that I also dealt with today about a faulty piece of hardware...let's just say that they could learn an awful lot from Apple!
Edited by BS30 on Wednesday 22 July 17:01
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