BT Homehub 5 Wireless is Rubbish!

[blueg33]

I have a new HH5 situated in my hall away from any other electrical appliances etc.

When I connect my laptop via cable I get 76mbps if I disconnect the cable and connect by wifi only 6 inches from the hub the connection drops to under 30mbps. If I move 5 metres away it drops to 12mbps and at 10m it can be as low as 0.5mbps.

I don't think that the drop should be that much, magazine tests show very little drop off until 5m but then nothing like as bad as I get.

BT insists that its normal, but in reality its way worse than my old Homehub 2.

There are no conflicting channels, I use Inssider to check, the drop off is similar on both 2.5 and 5ghz but obviously the 5ghz is worse at long range.

I get the drop off even when only 1 wireless device is connected.

Is this normal?

With homehub 2 in the hall and my lap top in the study, I had virtually no drop off. Line was 2mbps and in the study by wireless I would get 1.9mbps. Homehub 5 in the study, the line is 76mbps and I can get less than 1 mbps by wireless. My printer cant connect at all now.

Makes a mockery of upgrading

[blueg33]

sgrimshaw said:

Is it the same with all devices?

Might be an issue with the laptop's wireless card.

No its even worse with my Surface Pro 3. All the devices were fine with the old homehub and I have no issues with either my laptop or the SP3 on the wifi at work

[blueg33]

tim0409 said:

I'm not sure if this is in any way related but I solved a lot of problems with my BT Home Hub by separating/naming the 2.4 and 5 Ghz networks SSID (I found the info after a bit of digging).

Already done that

[blueg33]

garyhun said:

Might be worth getting a new router/modem or separates.

I asked this yesterday but no answer yet so will ask here...

Can you use any 3rd party modems or do you need an Openreach Infinity modem before adding the router?

If you have fibre to the cabinet rather than the house I think you need a vdsl modem, but 3rd party ones should work.

[blueg33]

xjay1337 said:

Have you checked the configuration? On the router I mean.

I am in a pretty large house upstairs and the router is downstairs and I am currently connected to our 5ghz Network at 300Mbps.

What do I need to check?

Its configured with manual channel selection and 2.5ghz and 5ghz have different names, so I can see which one the computer has connected to and compare.. Not sure what other settings I can change

[blueg33]

weeboot said:

Factory reset the HH5 via the pinhole on the back as a starter.

If you're still struggling, you're welcome to borrow mine to see if it makes a difference.

Alternatively, look around for a replacement VDSL router.

I have done the reset via the pin. BT are due to call me today so we will see.

Does yours drop out as much as mine?

[blueg33]

POORCARDEALER said:

Been through all this with BT recently....they blamed slow speeds on, the kettle, trains going by, the tv, other appliances, moisture in cables ....it was a problem in the green box up the road

Speed into the hub is fine. Ethernet cable connection proves this.

[blueg33]

I use BT wholesale speed test as it's the only one they believe.

[blueg33]

Sheepshanks said:

At my desk it's 37.73Mbps via wired connection and 16.69Mbps on wifi downstairs.

So you lose 20mbps over what distance? I lose over 30mbps over 6 inches

[blueg33]

Sheepshanks said:

I said 30 feet earlier but it's probably more like 25 in a straight line. Router is buried behind a pile of books so the signal has got to get through them, and then through the floor.

As also said earlier, the only non-standard thing I've done is to turn the 5Ghz wifi off. That does leave an amber wifi icon illuminated on the HH5 but I can't see it anyway.

Have you tried different devices to eliminate a problem with the wifi in the client?

I have tried 2 laptops, Surface Pro 3 and my printer cant connect from the study when it always used to be ok