Unable to open word docs

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flatsix3.6

Original Poster:

756 posts

182 months

Monday 27th June 2016
quotequote all
I am receiving word documents as attachments but I am unable to open them as I get the following message on screen


X The application or DLL C:/ Program Files\OpenOffice.org 3\Program\i18npapermi.dll is not a valid windows windows image.Please check this against your installation diskette.

Anyone help.

I can open attachments in rich text format, if that helps

flatsix3.6

Original Poster:

756 posts

182 months

Monday 27th June 2016
quotequote all
weeboot said:
Presume you're running open office?
Try re-installing, if you re-run the setup app you may get an option to repair.
If not, remove and re-install.

If pushed, install Office, @ £5.99 a month it really isn't that expensive.
I am using word, but open office is installed but not used, would removing open office do anything.

flatsix3.6

Original Poster:

756 posts

182 months

Monday 27th June 2016
quotequote all
Removed open office, now get this

This file does not have a program associated with it for performing this action. Create an association in the folder options control panel.

Also saved attachment into my documents and right clicked and opened in word but all I get is a box with the heading FILE CONVERSION and in the preview window lots of empty boxes.

flatsix3.6

Original Poster:

756 posts

182 months

Monday 27th June 2016
quotequote all
Type of file: DOCX File

Opens with: Microsoft office word


The attachment on the email says it is a .docx