Philips Hue - setup issue with multiple devices

[grenpayne]

I've just got Philips Hue today, and the setup was a breeze using the official app on my iPad. All well and good, but I've downloaded the same app to my wife's iPad and its saying the bridge is not connected. Both iPads are on the same wifi network (as is the Hue Bridge) so any ideas what I'm doing wrong? I've been googling most of the evening to no avail and I'm stumped

[grenpayne]

Yes, I've also paired my phone this morning with no problems so it's just my wife's iPad that is not connecting. I can't see any reason for it.....

[grenpayne]

Thanks guys, all good suggestions

Hers is an iPad 3 so several years old but seems to works ok on the face of it. Unfortunately using another 3rd party app didn't work though.

I thought that the different Apple IDs might do the trick, but that didn't work either

I'll do a bit more googling later on...

[grenpayne]

Yes, all done as per ZDW's link above, but to no avail.

[grenpayne]

Sorry, just seen your reply. I must admit I got thoroughly annoyed with it so put it on the back burner! I'll try resetting the home kit and report back