S7 Edge: Mystery screen explosion

S7 Edge: Mystery screen explosion

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Rawwr

Original Poster:

22,722 posts

235 months

Tuesday 27th September 2016
quotequote all
Well, this is going to be awkward.

I went to bed at 11pm last night, putting my shiny S7 Edge on its charger. I woke up at 5am, slid my finger across the screen to deactive the alarm and noticed it was somewhat more bumpy than usual. It appears that at some point between 11pm and 5am, the screen decided to completely shatter. The entire front of the phone is crazed. Nothing could have fallen on it, nobody could've touched it, its in a case and there's not a single sign of any impact damage. Perplexing.

I get the sneaking suspicion that nobody in the universe is going to believe this.

Rawwr

Original Poster:

22,722 posts

235 months

Tuesday 27th September 2016
quotequote all
I like the logic but it's always as cool as a cucumber whilst charging.

Rawwr

Original Poster:

22,722 posts

235 months

Tuesday 27th September 2016
quotequote all
An illegal immigrant cracked my screen and then put in a fraudulent claim to raise funds to get a BTL mortgage.

Rawwr

Original Poster:

22,722 posts

235 months

Tuesday 27th September 2016
quotequote all
Genuine Samsung. The one that came with the phone.

Anyway, this is what it looks like now:


Rawwr

Original Poster:

22,722 posts

235 months

Tuesday 27th September 2016
quotequote all
Never been dropped. I know a lot of people say it but I genuinely look after stuff really well - even my company laptop still looks brand new! I figure if you're going to pay the fat side of £600 for something, it's probably best to look after it.

I've raised the issue with Samsung, explaining exactly what happened and I'm waiting to hear what they say. Their response will determine whether or not I buy another Samsung product. Going to return to using my trusty Lumia 920 in the meantime.

Rawwr

Original Poster:

22,722 posts

235 months

Monday 10th October 2016
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Samsung have rejected the warranty claim, stating that the device had been dropped and that the repair will cost £220.

I know its never been dropped but they really didn't seem interested.

Slung it in the bin and now back on my Lumia 920.

And that's the end of my Samsung experience.

Rawwr

Original Poster:

22,722 posts

235 months

Monday 10th October 2016
quotequote all
They said that if it was in a case - which it was - it wouldn't necessarily show any signs of body damage but the shock would be enough to shatter it. They also said that if it was a battery expanding issue that the screen would've cracked horizontally rather than totally shattered as they see that quite a lot (that's news to me).

And you can't have it, the rubbish was collected this morning :P

I know the reality is that I could've paid for the screen to be repaired and then sold it but, you know, deep-seated anger issues and all that.