Ditch BT for Vodafone?

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The recent price increase on BT Infinity/Line Rental gives me an opportunity to ditch BT and potentially move to Vodafone for an £18/month saving (£23 per month if I drop to the 38mb package - need to think about that). Is anyone with Vodafone and can comment on the service (product and customer service)?

BT Infinity has been spot on for me for years but the costs keep creeping up with little to no improvements for me.

Alternatively, has anyone negotiated a price reduction since the increase? I'm assuming they can't get close to matching Vodafone who are presumably cheap to try to gain market share?

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Thanks for the feedback. I guess like anything, you only need decent customer service if there is an issue. I've not had an issue with BT in the 8 years I've been a customer, and working from home alot means I don't want to change that! That said, my mobile is fine as a 4g hotspot for backup purposes if needed.

Interesting I was with them for my mobile until a few months ago... when I moved it over to BT!

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Just made the switch (to be actioned 8th March).

Was going to be paying (after the increase in April):

Line Rental: £18.99
Infinity 2: £35.00
Total: £53.99

Called BT and lowest they could go was £44 per month for line rental and broadband.

Moving to Vodafone for £31 per month. £49 installation charge but £50 cashback from Quidco.

Interestingly the guy on the phone at BT said I will still keep my £5pm discount on my mobile as I was a broadband customer when I took the phone.

Worth doing if you're in the same situation.

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First hiccup has been from BT sending me an email to say I will be charged for BT Sport Lite from my change over date. This is despite me telling the guy on the phone to cancel BT Sport as well as I knew it was only free for Infinity customers.

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wiggy001 said:

First hiccup has been from BT sending me an email to say I will be charged for BT Sport Lite from my change over date. This is despite me telling the guy on the phone to cancel BT Sport as well as I knew it was only free for Infinity customers.

Just after this last post I called customer services to get BT Sport cancelled and was told they couldn't do it until after the 8th (when I move to VF) as they couldn't have more than one open request on my account at any one time. Just called another number I found in an email and they did it straight away, albeit after spending ages trying to get me to stay. Among the things I've just been told were:

- you service with any other provider will not be as good as BT's
- other providers change your phone line, which is why they can offer a cheaper service than BT
- I can bring down the cost to match Vodafone's 76mb package if you drop to our 55mb package
- You can have BT TV for £10 a month, saving you over £20 a month on your TV compared with your Sky package, although I admit the Sky product is better
- You must have had a reason to take BT Sport from us in the first place so surely there's a reason you would want to keep it. He didn't understand when I said I only took it because it was free.

All part of the business model I know, but it's painful that you can sign up for stuff online but can't cancel online...

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So today was change over day. I was advised to plug in the new router by 8am and that it would take up to midnight for my VF broadband to activate.

By 6am I was up and running on Vodafone

Just done a quick speed test and I'm getting 71mb down and 18mb up - I used to get 74/18 with BT and I know there's a settling in period, but either way I'm more than happy with that.

So far so good...