How long for a MAC?

[skeggysteve]

I'm wanting to move ISP, as the one I'm with is unable to provide me with the service they advertised and I signed up for.

So on the 9th Jan I emailed and asked for a MAC.

I have emailed several times since and still have not got a MAC.

Today I looked at the ofcom site and all I can find is this page which says:

"your existing service provider will provide the MAC to you within five working days."

Note the "will"

But I can't find if there is a legal/regulatory requirement for ISPs to provide a MAC in a certain time scale.

Anyone got any ideas?

Like any normal petrolhead person I don't want to be without Pistonheads the internet so cancelling/not paying isn't a viable option.

[skeggysteve]

Scraggles - I have phoned them a few times - just end get the run around.
Torrents are a waste of time at 512k
Canceling the DD is a last option - but I don't want to be without internet access.

Globulator - I was hoping that Ofcom did have some power over this but as you say they just another waste of our money.
I will harass the ISP, good idea

Ordinary Bloke - but it take me a while to work it out


I think I'll email everyday and write to the top man. Due to the no name rule I won't say who the ISP are but the boss has a beard

Am I wrong in thinking that 512k on a up to 8meg service is not really on?
BTW for the first few weeks I did have 4/5meg and for the previous 3 years had a rock solid 2meg service with a different ISP.

Thanks for all the replies!