Discussion
In thinking mercedes treat us as cash cows.......
My cls bi turbo has had a problem with front camber, had it booked in for hunter wheel alignment at harwoods Aston in chichester as my friend is aston sales manager.
We have identified the problem sir but will not charge you the full 2 hours as we couldn't fix it so will only charge you £80 for our 2 hrs work, but we recommend you go to mercedes as your camber is out a lot and we don't have the mercedes tool to adjust it.
I drove straight to portsmouth mercedes(purchased dealer from new) who quoted me up to £300 for same job plus any bolts needed????
Poor show imo
My cls bi turbo has had a problem with front camber, had it booked in for hunter wheel alignment at harwoods Aston in chichester as my friend is aston sales manager.
We have identified the problem sir but will not charge you the full 2 hours as we couldn't fix it so will only charge you £80 for our 2 hrs work, but we recommend you go to mercedes as your camber is out a lot and we don't have the mercedes tool to adjust it.
I drove straight to portsmouth mercedes(purchased dealer from new) who quoted me up to £300 for same job plus any bolts needed????
Poor show imo
Update.
I took the car in last week to the supplying dealer
but they said it had to be in for a few recalls under warranty(never notified me.)
I couldn't leave it so they arranged to collect today between 8-11.
They turned up at 1145 and sent me a nice video at 1500 hrs to tell me it had passed the visual inspection.
They called at 1700 to say it wasn't finished as their machine broke and the machine in chichester dealership had broken too!
So they are keeping the car to sort it........
If they only started on the car at 1400 ish and it needed 4-5 hrs ecu updates how did they expect to finish it by 1700 and have it back on my drive 1.5hrs away(15 miles away but bad tea time traffic)
Not the best service....
Can't wait to see the itemised bill !!!
I took the car in last week to the supplying dealer
but they said it had to be in for a few recalls under warranty(never notified me.)
I couldn't leave it so they arranged to collect today between 8-11.
They turned up at 1145 and sent me a nice video at 1500 hrs to tell me it had passed the visual inspection.
They called at 1700 to say it wasn't finished as their machine broke and the machine in chichester dealership had broken too!
So they are keeping the car to sort it........
If they only started on the car at 1400 ish and it needed 4-5 hrs ecu updates how did they expect to finish it by 1700 and have it back on my drive 1.5hrs away(15 miles away but bad tea time traffic)
Not the best service....
Can't wait to see the itemised bill !!!
After not hearing anything all day I emailed the service dept
I think they're working on it now sir..
2 hrs later
It's returned from our chichester dealers fixed, but we are not happy with the results !!!!!
So we are again looking at it with 2 technicians now who are struggling to get within the range.......
Oh and we still need to do the updates
We also want it out of the workshop, as the service managers car (250cdi estate) is parked outside your house sir and he wants it back!
At least I'm only being charged the 2 hrs!
I think they're working on it now sir..
2 hrs later
It's returned from our chichester dealers fixed, but we are not happy with the results !!!!!
So we are again looking at it with 2 technicians now who are struggling to get within the range.......
Oh and we still need to do the updates
We also want it out of the workshop, as the service managers car (250cdi estate) is parked outside your house sir and he wants it back!
At least I'm only being charged the 2 hrs!
Unfortunately I didn't have the keys for the service managers car!!!
It just sat outside my house for 3 days as they didn't give me a loan car.
The car was returned last night but still in need of work doing on the supposed recall as they didn't have the parts (even though it was booked in 7days previously!!!)
I'm giving the car a run today to see how it performs but it seems most of the delays were parts not in for the recalls that they hadn't told me about, and it still needs rebooking for further remedial work.
Now I may expect that from Alfa dealers but not AMG
Oh and I did have a bill of ONLY £288 for the privilege
It just sat outside my house for 3 days as they didn't give me a loan car.
The car was returned last night but still in need of work doing on the supposed recall as they didn't have the parts (even though it was booked in 7days previously!!!)
I'm giving the car a run today to see how it performs but it seems most of the delays were parts not in for the recalls that they hadn't told me about, and it still needs rebooking for further remedial work.
Now I may expect that from Alfa dealers but not AMG
Oh and I did have a bill of ONLY £288 for the privilege
Unfortunately I didn't have the keys for the service managers car!!!
It just sat outside my house for 3 days as they didn't give me a loan car.
The car was returned last night but still in need of work doing on the supposed recall as they didn't have the parts (even though it was booked in 7days previously!!!)
I'm giving the car a run today to see how it performs but it seems most of the delays were parts not in for the recalls that they hadn't told me about, and it still needs rebooking for further remedial work.
Now I may expect that from Alfa dealers but not AMG
Oh and I did have a bill of ONLY £288 for the privilege
It just sat outside my house for 3 days as they didn't give me a loan car.
The car was returned last night but still in need of work doing on the supposed recall as they didn't have the parts (even though it was booked in 7days previously!!!)
I'm giving the car a run today to see how it performs but it seems most of the delays were parts not in for the recalls that they hadn't told me about, and it still needs rebooking for further remedial work.
Now I may expect that from Alfa dealers but not AMG
Oh and I did have a bill of ONLY £288 for the privilege
Edited by Charliesum on Thursday 27th November 08:03
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