New car - rights to reject

New car - rights to reject

Author
Discussion

AR101

Original Poster:

75 posts

156 months

Friday 27th February 2015
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My 1 month old SL400 has been in the dealers for two weeks solid now (after an initial day when it was a week old) to try and fix a gearbox problem, along with a rattle. They initially felt it was software issue but the problem came back after approximately 30 minutes of driving. They're now replacing the gearbox control box.

I'm keen to get your opinions on what I should do? The dealer are trying their best but I'm so upset this has happened to an £80k+ car...

Is Mercedes reliability this rubbish normally? Do I have grounds to reject?

AR101

Original Poster:

75 posts

156 months

Saturday 28th February 2015
quotequote all
Thanks for your feedback. The issue is with clunky gears, mostly downshifts. The technician has acknowledged the issue but MB DE have been scratching their heads which is what has taken so long. I'm hoping this control box sorts it. I know rejection sounds messy so I would just wish they sort it once and for all frown

AR101

Original Poster:

75 posts

156 months

Thursday 16th April 2015
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Update on this. Now on the 6th attempt to fix and 46 days of repair since January...

This is a total joke.

AR101

Original Poster:

75 posts

156 months

Thursday 16th April 2015
quotequote all
The dealer offered to replace the vehicle and then went back on their word because apparently rattles don't detract from driving pleasure. The issue is clear cut and at no point has anyone denied they are present!

Do you have the link re: the C class so I can get some idea on the process?

AR101

Original Poster:

75 posts

156 months

Friday 24th April 2015
quotequote all
I know and they know that there is no leg for them to stand on.

I gave them a final attempt to fix. 9 days after the final attempt deadline, rattles still present upon giving it back to me.

FYI, the rattles are not faint - they are loud - their words, not mine!

I'm not backing down here and I want a refund.