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humpbackmaniac

Original Poster:

1,807 posts

127 months

[news] 
Tuesday 17th May 2011 quote quote all
I am really at the end of my tether with these people, nine consecutive months they have written to me fining me £40 for a returned payment due to "No instruction"

This has been over a policy renewal too, evey month I call them with the correct bank details and every month they do the same thing.

Each time I call they read me bank account details that are not mine and insist they are correct. I just can not get any traction with them I cant even pay the policy off for peace of mind.


Argh!

Sorry for rant but if anyone can offer assistance, there is no complaints department and they do not accept letters of complaint???


Dr_Gonzo

952 posts

111 months

[news] 
Tuesday 17th May 2011 quote quote all
Are you with them direct or through a broker? If the answer is broker then they should be the one phoning on your behalf.

humpbackmaniac

Original Poster:

1,807 posts

127 months

[news] 
Tuesday 17th May 2011 quote quote all
Through both brokers but they insist that I have to call to change bank details.

Brokers have on each occasion been quite helpful in all honesty just cant get bloody action out of CPF.

scotal

8,750 posts

165 months

[news] 
Tuesday 17th May 2011 quote quote all
How can they "not accept" letters of complaint?
That's a new idea for keeping your complaint reporting down.

ETA
Taken from their website.

21 If you are not satisfied with the products or services offered by Close Premium Finance and need to raise a complaint you can do so by writing to us at Close Premium Finance, 21st Floor, Tolworth Tower, Tolworth, Surrey, KT6 7EL, alternatively you can call us on 0870 990 7967 or fax 0870 243 0029. Close Premium Finance adheres to the Financial Services Authority Complaints Procedure. As such we will acknowledge all complaints within 5 business days of receipt. We will then issue a full response within 2 weeks, where we can not issue a full response we will issue a holding letter as acknowledgment that your complaint is being investigated. This will be followed through with a full response letter within 4 weeks.



Edited by scotal on Tuesday 17th May 16:51

humpbackmaniac

Original Poster:

1,807 posts

127 months

[news] 
Tuesday 17th May 2011 quote quote all
Ah thanks, I will get drafting while keeping politeness at the forefront of my mind.
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scotal

8,750 posts

165 months

[news] 
Tuesday 17th May 2011 quote quote all
Out of interest, you might like to ask why they didn't offer to send you a new Direct Debit Mandate either by email or post. They would have had the correct details signed by the polciy holder then.

(The uncharitable might say you should have asked for it, but you might not have known it was possible.)


pits

4,574 posts

76 months

[news] 
Monday 23rd May 2011 quote quote all
They are a complete shower of st, here is my tried and tested method.
Ring call centre
Make complaint
Ask to speak to their manager
Manager is a woman, snotty piece of st I advise you talk to her like a ginger step child that is in your way, give her no respect, tell her to deal with it, do not be nice to her, she needs to be kicked in the , she will hang up.
Ring back, ask to speak to the manager above her, to make a complaint about her
Speak to human being, everything is sorted.

By all accounts as well, they treat their staff like st.

NEVER EVER DEAL WITH THEM AGAIN, if I take insurance out and Close are brokering it, I will ring up and cancel the policy

Close premium finance are s who will probably rape your children for any sort of admin fee they can

humpbackmaniac

Original Poster:

1,807 posts

127 months

[news] 
Monday 23rd May 2011 quote quote all
Thanks Pits, only today I have received another letter stating that my insurance is cancelled (they cant do that) because my premium has been returned by the bank as "No Instruction" yet again.
The pre pubescent scrote had the cheek to say its probably because the funds are not available. I asked her if she understood what was meant by Private Banking and that she was talking about a Royal Sun Alliance High Net Worth policy. She did not, so my attempt to belittle her with arrogant financial oneupmanship, fell upon deaf ears too!

Paid in full including cancellation fee of £50 just to get rid of these idiots.

It may breach NAS policy sorry but dont deal with these fools.

pits

4,574 posts

76 months

[news] 
Monday 23rd May 2011 quote quote all
That is what I ended up doing, but I was getting £80 charges if I "missed" a payment, they really are a complete shower of st, see here
http://www.consumeractiongroup.co.uk/forum/showthr...

If they went through I would honestly laugh in every one of their faces (apart from that one guy who actually helped) and then wish that everywhere they applied for jobs were as unhelpful and as st as they were at Close, the attitude even given forth by the call centre monkeys is disgusting and they are scum, there is no leeway in anything, no compromise, just complete and utter scum.

Close premium finance are wkers of the highest order, if they could be shut down just by how they treat people then they would have gone under a long time ago, the what bugs the piss out of me is that you never get a choice as to who brokers the finance for your policy, you just sign the documents in good faith, believing that the insurance company has selected these because they are a reputable decent company to deal with, when in fact close premium finance are the biggest bunch of donkey gobbling dicks I have ever come across, if their building set on fire (empty of course wink) I wouldn't even attempt to ring the fire brigade, and I would try and stop anyone else ringing them, and just watch and laugh, as it burnt to the ground.

Hateful company.
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