Login | Register
SearchMy Stuff
My ProfileMy PreferencesMy Mates RSS Feed
Reply to Topic
Author Discussion

streaky

Original Poster:

19,311 posts

132 months

[news] 
Wednesday 13th June 2012 quote quote all
Small wonder to some on here, that DVLA - already known for making up its own "laws" - should be in breach of that actually on the Statute book..

Information Commissioners Office said:
The complainant requested a breakdown of payments made by the Driver and Vehicle Licensing Agency (‘the DVLA’) in respect of poor customer service.

The DVLA provided some information and stated that no additional information was held.

The Commissioner’s decision is that the DVLA holds additional information relevant to the request and he requires the DVLA to either provide the information or issue a valid refusal notice compliant with section 17 of the FOIA.

The specific information which the DVLA should consider for disclosure is a table showing the amount of each ex-gratia payment, the summary of reasons for each payment and the Primary cause for each payment for the financial years 2009/2010 and 2010/2011. This information is held within a spreadsheet within the DVLA’s Accounting and Revenue Unit.
BTW, has anyone received, or know anyone who has received, and payment from DVLA for "poor customer service"?

Streaky

williredale

2,184 posts

35 months

[news] 
Wednesday 13th June 2012 quote quote all
You've got it all wrong... we pay them for their poor customer service, not the other way round!

MKnight702

857 posts

97 months

[news] 
Wednesday 13th June 2012 quote quote all
Surely to even qualify for "poor customer service" there must have been services provided to a customer at some point??? Who was he I want to know...

JustinP1

11,107 posts

113 months

[news] 
Wednesday 13th June 2012 quote quote all
streaky said:
BTW, has anyone received, or know anyone who has received, and payment from DVLA for "poor customer service"?

Streaky
A few years back they did me a licence but put the wrong address on it, and sent my passport to that address.

I think they gave me £70 without even asking for it. At the time, this was more than the passport.

14-7

5,914 posts

74 months

[news] 
Wednesday 13th June 2012 quote quote all
streaky said:
BTW, has anyone received, or know anyone who has received, and payment from DVLA for "poor customer service"?

Streaky
How are they in breach of FOIA if they don't hold the information?

Maybe they should set up another department to sort it all out with 30 staff on £25k a year. That will keep everyone happy whilst knowing how much has been paid out for poor customer service we have cost them (us) another £750k.
Advertisement

DocJock

3,048 posts

123 months

[news] 
Wednesday 13th June 2012 quote quote all
14-7 said:
How are they in breach of FOIA if they don't hold the information?

Maybe they should set up another department to sort it all out with 30 staff on £25k a year. That will keep everyone happy whilst knowing how much has been paid out for poor customer service we have cost them (us) another £750k.
Why do people not read the thread before replying?

an earlier post in this thread said:
The specific information which the DVLA should consider for disclosure is a table showing the amount of each ex-gratia payment, the summary of reasons for each payment and the Primary cause for each payment for the financial years 2009/2010 and 2010/2011. This information is held within a spreadsheet within the DVLA’s Accounting and Revenue Unit.

streaky

Original Poster:

19,311 posts

132 months

[news] 
Wednesday 13th June 2012 quote quote all
DocJock said:
14-7 said:
How are they in breach of FOIA if they don't hold the information?

Maybe they should set up another department to sort it all out with 30 staff on £25k a year. That will keep everyone happy whilst knowing how much has been paid out for poor customer service we have cost them (us) another £750k.
Why do people not read the thread before replying?

an earlier post in this thread said:
The specific information which the DVLA should consider for disclosure is a table showing the amount of each ex-gratia payment, the summary of reasons for each payment and the Primary cause for each payment for the financial years 2009/2010 and 2010/2011. This information is held within a spreadsheet within the DVLA’s Accounting and Revenue Unit.
Thank you!

Streaky

DaveL485

2,622 posts

80 months

[news] 
Wednesday 13th June 2012 quote quote all
streaky said:
DocJock said:
14-7 said:
How are they in breach of FOIA if they don't hold the information?

Maybe they should set up another department to sort it all out with 30 staff on £25k a year. That will keep everyone happy whilst knowing how much has been paid out for poor customer service we have cost them (us) another £750k.
Why do people not read the thread before replying?

an earlier post in this thread said:
The specific information which the DVLA should consider for disclosure is a table showing the amount of each ex-gratia payment, the summary of reasons for each payment and the Primary cause for each payment for the financial years 2009/2010 and 2010/2011. This information is held within a spreadsheet within the DVLA’s Accounting and Revenue Unit.
Thank you!

Streaky
I don't believe thats right, Excel only holds 64,000 rows hehe

(and I can't see the DVLA being as advanced as 2007 or 2010 rofl )

CraigyMc

8,678 posts

119 months

[news] 
Wednesday 13th June 2012 quote quote all
DaveL485 said:
streaky said:
DocJock said:
14-7 said:
How are they in breach of FOIA if they don't hold the information?

Maybe they should set up another department to sort it all out with 30 staff on £25k a year. That will keep everyone happy whilst knowing how much has been paid out for poor customer service we have cost them (us) another £750k.
Why do people not read the thread before replying?

an earlier post in this thread said:
The specific information which the DVLA should consider for disclosure is a table showing the amount of each ex-gratia payment, the summary of reasons for each payment and the Primary cause for each payment for the financial years 2009/2010 and 2010/2011. This information is held within a spreadsheet within the DVLA’s Accounting and Revenue Unit.
Thank you!

Streaky
I don't believe thats right, Excel only holds 64,000 rows hehe

(and I can't see the DVLA being as advanced as 2007 or 2010 rofl )
Actually, Excel 2010 handles up to 1,000,000 rows per sheet.
Older versions handled 65536 rows, iirc. (2^16).

C


Edited to sort quotes.

Odie

4,187 posts

65 months

[news] 
Thursday 14th June 2012 quote quote all
streaky said:
BTW, has anyone received, or know anyone who has received, and payment from DVLA for "poor customer service"?

Streaky
I have, must be a good 5 years ago, I sent them a SORN for a mini I had in my grandads garage, couple of months later I was sent a fine for none payment/not sorning, I sent them a letter back stating the date I had returned the SORN and details of how many years the vehicle had been sorned etc (iirc I think I just wrote this over the top of the letter they had sent me), I received a letter of apology and a cheque for £5. Ive no idea why I got the money or what it was for, Im assuming they found my SORN on file and sent me the cheque to cover postage

Edited by Odie on Thursday 14th June 09:48

DaveL485

2,622 posts

80 months

[news] 
Thursday 14th June 2012 quote quote all
CraigyMc said:
DaveL485 said:
streaky said:
DocJock said:
14-7 said:
How are they in breach of FOIA if they don't hold the information?

Maybe they should set up another department to sort it all out with 30 staff on £25k a year. That will keep everyone happy whilst knowing how much has been paid out for poor customer service we have cost them (us) another £750k.
Why do people not read the thread before replying?

an earlier post in this thread said:
The specific information which the DVLA should consider for disclosure is a table showing the amount of each ex-gratia payment, the summary of reasons for each payment and the Primary cause for each payment for the financial years 2009/2010 and 2010/2011. This information is held within a spreadsheet within the DVLA’s Accounting and Revenue Unit.
Thank you!

Streaky
I don't believe thats right, Excel only holds 64,000 rows hehe

(and I can't see the DVLA being as advanced as 2007 or 2010 rofl )
Actually, Excel 2010 handles up to 1,000,000 rows per sheet.
Older versions handled 65536 rows, iirc. (2^16).

C


Edited to sort quotes.
If you're going to be pedantic about it 2007 and 2010 have 1,048,576 rows, but I did say they were not as advanced as 2007 or 2010, hence referring to the 2003 row count.

andygo

4,380 posts

138 months

[news] 
Thursday 14th June 2012 quote quote all
DaveL485 said:
If you're going to be pedantic about it 2007 and 2010 have 1,048,576 rows, but I did say they were not as advanced as 2007 or 2010, hence referring to the 2003 row count.
Now I'm not an excel expert, and I know this is a bit far fetched when we are talking DVLA, but they may have several spreadsheets alphabetically sorted.......

odyssey2200

18,650 posts

92 months

[news] 
Thursday 14th June 2012 quote quote all
andygo said:
spreadsheets alphabetically sorted.......
Alphabetically sorted??

They're Welsh

Everything is filed under Ll



Edited by odyssey2200 on Friday 15th June 08:30

streaky

Original Poster:

19,311 posts

132 months

[news] 
Thursday 14th June 2012 quote quote all
odyssey2200 said:
andygo said:
spreadsheets alphabetically sorted.......
Alphabetically sorted??

Their Welsh

Everything is filed under Ll
Their Welsh what?

Streaky

odyssey2200

18,650 posts

92 months

[news] 
Friday 15th June 2012 quote quote all
streaky said:
heir Welsh what?

Streaky
In the words of the great Homer

DOH!!!!

getmecoat
Reply to Topic